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Personally I think your 1st mistake was to take a deposit without a signed contract but I think you know that and it's a learning experience.
Second mistake I think you made was to agree to take her on for half days. I would have said :Sorry Susan but the spot which I have open for is for full time. I do not have any part time openings at this time. I would however be more than happy to provide you with two weeks of full time care and apply your deposit as payment towards that as that is what the deposit is for..."
Personally I would not let them use the deposit towards part time half day rates. I call my deposit a 2 week deposit which covers child care of their last TWO WEEKS, regardless on how many hours they actually attend.Comment
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So is she giving notice ??? If she gives you notice it is for the last 2 weeksIt:
: will waitComment
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I attempted to work it out with this dcm and let her do the modified schedule. Long story short I believe it was what pps suggested and that she found cheaper because suddenly she wanted 7:30 drop off to "be at work" at 8. Well I open at 8 so it caused a whole new set of problems. I opted to terminate before care even started.
Why can't good daycare clients be easier to find. SighComment
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Good for you!!!!Comment
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hold the spot
Some of this problem might be resolved if you didn't use the word "deposit." When parents hear this word they think they can get it back (even though it might say "nonrefundable deposit" in your contract). I'd suggest calling this a "nonrefundable holding fee." See my article on this:http://www.tomcopelandblog.com/2010/...lding-fee.htmlAdvice needed.
I've been holding this spot for 2 months and child isn't scheduled to start until Sept. I don't mind holding it. But of course I required a deposit. Parent paid in cash and did not return any paperwork since baby wasn't born. Not even signed policies
yep, my bad.
Now kid isn't coming and parent is asking for a refund. I simply replied (email) that deposits are not refundable and to refer to my policies. Of course she replied that she didn't sign anything.
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I agree with Tom.
Here is my policy from my handbook (I only take infants if they are siblings of current enrolled).
"HOLDING AN INFANT SIBLING SPOT
If there is a spot offered to you during pregnancy for an infant sibling of a child already enrolled, you are required to pay a weekly fee equal to half the tuition rate to hold this spot for the sibling. If you wish to hold a position, you will need to pay the non-refundable weekly fees beginning at the time of the baby’s birth. This fee holds the infant sibling’s spot for up to 12 weeks after birth. After those 12 weeks, regardless of the infant's enrollment, regular full rate childcare weekly fees will be due to continue to hold/keep the spot. If the non-refundable weekly holding fee is not paid at any time, the spot will no longer be held for the infant sibling. The provider accepts infants at a minimum age of 8 weeks of age.
Any siblings enrolled will be expected to continue enrollment during any maternity leave. Full childcare fees are required for any enrolled siblings during maternity leave, regardless of attendance. There is no half rate benefit during this time for any enrolled siblings. If full fees are not paid as normal, the child’s spot will be terminated and the family will be responsible for the final two week termination payment. "
I never once use the term "deposit" as it has created such confusion here
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