Advice Please

[Blackcat31]

I do need to add a clause about switching - any recommendations on how to word that so families know they can cannot flip flop back and forth?

My handbook states,

Families must submit requests for contract changes 2 weeks in advance of the change. Changes to rates and attendance days/times are not valid without providers written approval.

[sally]

I have a family that is sometimes 5 day a week and sometimes only 3 days. At the beginning I offered them a weekly rate but they chose hourly. When summer started and they were paying for both kids again full time the dcm asked about a sibling discount which I said no to and offered the weekly rate again. They said no and said they just needed to budget it in. Some weeks they don't pay a lot because they are only in care 20 hours but other weeks they pay much more than the weekly rate is but its their choice.

[daycare]

I don't do anymore hourly rates, but I do require payment in full in advance for drop in. There are ZERO refunds for drop in, unless you can give me a full 48 hour notice of cancellation.
I require that you put your start and stop time down at the time of reservation. You can only attend during time listed.

If you booked 8 am and don't show until 9am, well that's on you. I still get my full rate of pay.

[Naptime yet?]

I guess they will either bring the children later or pick them up earlier if they only want to pay $50

My thoughts exactly. Plus, if they only bring the kids sporadically, what are they griping about?

[sweet_cakes]

Thanks ladies.

I guess the kids went to a friends house this morning before dcd dropped off here so he could attend his meeting. When she enrolled she told me she did not have any friends/family who she could list a an emergency contact. If you trust them to watch your children in a pinch caused by you, why not trust them on an emergency form?

And after the rate fiasco yesterday, she sent me a text this afternoon asking if they can pay one lump sum next week since they are supposed to attend Tuesday.

I feel like I am being trolled.

[Blackcat31]

Thanks ladies.

I guess the kids went to a friends house this morning before dcd dropped off here so he could attend his meeting. When she enrolled she told me she did not have any friends/family who she could list a an emergency contact. If you trust them to watch your children in a pinch caused by you, why not trust them on an emergency form?

And after the rate fiasco yesterday, she sent me a text this afternoon asking if they can pay one lump sum next week since they are supposed to attend Tuesday.

I feel like I am being trolled.

What does she mean by "one lump sum"?

[sweet_cakes]

What does she mean by "one lump sum"?

She told me they would likely need care this upcoming Tuesday. She was asking if she could pay for yesterday and Tuesday, on Tuesday.

[Blackcat31]

She told me they would likely need care this upcoming Tuesday. She was asking if she could pay for yesterday and Tuesday, on Tuesday.

Oh okay. I was thinking she meant like a bulk price discount...Like if she pays for both days now, she gets the cheaper rate.

Thanks for clarifying.

[TwinKristi]

I've stopped doing things out of the kindness of my heart because of this crap. People just take advantage every chance they get. I also think it shows more professionalism, I've learned that from this forum actually. I had a mom need care 1.5hrs before her normal time. My license shows I open at 6:30 but I don't have the need so everyone comes at or after 8 now unless prearranged. I charged her $20, I bill drop ins at $10/hr and don't do half hours. I have a mom who asked if I could watch DCB some extra hours because her mom is going out of town and she watches him. I agreed to certain days/times at my $10/hr rate, no half hours. The extra hours in the next 2wks will be worth it! LOL