So I just termed my last remaining family today.
I sent dcm an email letting her know I had my baby and am home from the hospital and gave her a date that I'll be open again and a reminder about when to schedule care.
Dcm responded with an extremely rude email saying that she has been more than understanding of me needing to close for giving birth but me needing 3 weeks off is "ridiculous" and so she thinks I'm being dishonest for not telling her I'd be closed this long back when she enrolled. She said I was a joke.
I apologized for her anger and added that I would indeed the extra time (3 weeks) to be closed, and mentioned that as indicated in previous written communication, things change and this was the soonest I would know that things would change as I didn't know how the birth and baby would be. I also indicated that she was told I was pregnant at the time of enrollment and I also had given her over a months notice that I would be closed a minimum of 2 weeks and that I'd let them know as soon as I know of a change. She had over a month to find alternative care. I also added, in my frustration, that her rudeness was unnecessary especially since I had hired an assistant to try to remain open as long as possible. I also added I was hurt by her lack of consideration for my family considering the care I gave to hers.
I termed and told her that her stuff will be in the mail along with her refund for the first week back.
So hurt...but I guess I shouldn't be surprised.
I sent dcm an email letting her know I had my baby and am home from the hospital and gave her a date that I'll be open again and a reminder about when to schedule care.
Dcm responded with an extremely rude email saying that she has been more than understanding of me needing to close for giving birth but me needing 3 weeks off is "ridiculous" and so she thinks I'm being dishonest for not telling her I'd be closed this long back when she enrolled. She said I was a joke.
I apologized for her anger and added that I would indeed the extra time (3 weeks) to be closed, and mentioned that as indicated in previous written communication, things change and this was the soonest I would know that things would change as I didn't know how the birth and baby would be. I also indicated that she was told I was pregnant at the time of enrollment and I also had given her over a months notice that I would be closed a minimum of 2 weeks and that I'd let them know as soon as I know of a change. She had over a month to find alternative care. I also added, in my frustration, that her rudeness was unnecessary especially since I had hired an assistant to try to remain open as long as possible. I also added I was hurt by her lack of consideration for my family considering the care I gave to hers.
I termed and told her that her stuff will be in the mail along with her refund for the first week back.
So hurt...but I guess I shouldn't be surprised.
Comment