How does this even happen? I hear about how situations arise and how parents will phone other families to either complain or talk about the provider or any number of other things. What, are they buddies or something? 
Isn't there supposed to be a level of privacy and confidentiality?
I doubt providers are giving it out, so how does it happen, and why would parents want other families contact info?

Isn't there supposed to be a level of privacy and confidentiality?
I doubt providers are giving it out, so how does it happen, and why would parents want other families contact info?
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