Jeez..... Late Parent

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  • NightOwl
    Advanced Daycare.com Member
    • Mar 2014
    • 2722

    Jeez..... Late Parent

    Text all dcps today to ask if they could arrive by 430pm for pick up so I could take my sick dd to the Dr. All say sure! No problem! Except one, of course. No response from dcd. 430pm comes and goes. 5pm, 530..... He arrived at 610pm! I close at 6!! He walked in, said "let's go, dcg" and walked out! Wth?? I don't even know what to make of this. No apology, no excuse, no acknowledgement that I was in the room. NOTHING. Now, my own dd didn't get to see a Dr and I know for a fact that she has an ear infection and sinus infection that are causing her great discomfort. And she will go another day with it because of this a$$hole.
    What in the world do I do? This has never happened before. Sometimes dcd is nice and talkative (in the mornings only) and other times, he's very short and grumpy. But this was just off the wall weird and altogether RUDE.
  • NoMoreJuice!
    Daycare.com Member
    • Jan 2014
    • 715

    #2
    GRRR, what a jerk! But seriously, when it comes to a medical situation, you should be telling parents to pick up, not asking nicely! Your poor little girl! I hope you stick him with a late fee at least.

    Comment

    • spud912
      Trix are for kids
      • Jan 2011
      • 2398

      #3
      Ummm, first I would text him or call and remind him to bring the late fee at drop off tomorrow. NO WAY would I let him get away without paying a late fee! Secondly, at drop off tomorrow I would ask him if he received my text yesterday stating that I was closing early. He will most likely say something along the lines of: "[yes or no], but [excuses excuses]," to which I would say, "Well I wasn't sure if there is another form of contact since you are obviously not available for emergencies. Also, all of the other parents took time out of their schedule to pick up early except for you. As a result, I will have to ask everyone to do it again because only one parent (you) failed to do your part. From now on, I expect a response within an hour. Please ensure your phone is on you and you are available."

      I'm sorry, I would NOT tolerate this!

      Comment

      • NightOwl
        Advanced Daycare.com Member
        • Mar 2014
        • 2722

        #4
        Originally posted by spud912
        Ummm, first I would text him or call and remind him to bring the late fee at drop off tomorrow. NO WAY would I let him get away without paying a late fee! Secondly, at drop off tomorrow I would ask him if he received my text yesterday stating that I was closing early. He will most likely say something along the lines of: "[yes or no], but [excuses excuses]," to which I would say, "Well I wasn't sure if there is another form of contact since you are obviously not available for emergencies. Also, all of the other parents took time out of their schedule to pick up early except for you. As a result, I will have to ask everyone to do it again because only one parent (you) failed to do your part. From now on, I expect a response within an hour. Please ensure your phone is on you and you are available."

        I'm sorry, I would NOT tolerate this!
        Ewwwww! May I use this? You hit the nail on the head.

        Comment

        • NightOwl
          Advanced Daycare.com Member
          • Mar 2014
          • 2722

          #5
          What do you guys think of this? Please critique, as I tend to get long winded in emails.

          I'm writing to address Wednesday. I can understand if no one was able to pick Emma up at 4:30 because it was very late notice. What I can't understand is why I was not able to get in touch with dad while mom was out of town. What if she had injured herself or was suddenly sick? No one would have known until someone arrived. I normally expect a response from parents within half an hour, whether it is concerning their child or an emergency of my own. And even if Emma could not be picked up early, a response was still expected.

          It is extremely important that I am able to get in touch with a parent at all times. If you will not be reachable at your usual number, I should be notified in the morning when Emma is dropped off and given the new number where someone can be reached.

          As a side note, you should know that all of the other parents picked up early, but I did not make it in time for Sydney to be seen by the doctor because I had Emma until 6:10pm. As a result, I will have to ask all of the parents to do it again and I will have to make a second trip to the doctor tomorrow evening.

          Please add $10 to Emma's fees this week for the late pick up fee ($1.00 per minute after 6pm).

          Comment

          • llpa
            Daycare.com Member
            • Mar 2012
            • 460

            #6
            I don't think there is anything in there you can or should omit. It sounds great. BTW this kind of incident by this arrogant pita parent is one of my hot buttons! What a jacka$$! I was angry for you!

            Comment

            • Kabob
              Daycare.com Member
              • Jun 2013
              • 1106

              #7
              I consider myself too soft at times but I would've met him with a term letter effective immediately. I get upset when parents are late but I would be livid if they were late and my sick child had to suffer because of it. No. Just no. Not cool. What if it was an emergency? I hope he doesn't have the same response time in that case.

              Ooooo I'm so mad for you at dcd!

              Comment

              • Unregistered

                #8
                Is there a possibility he didn't get your text? Maybe he didn't have his phone with him? Perhaps he accidently left it in the car that day or at home? After I heard from everyone else but one or two families I would call to confirm they got your message.

                Comment

                • Kabob
                  Daycare.com Member
                  • Jun 2013
                  • 1106

                  #9
                  Originally posted by Unregistered
                  Is there a possibility he didn't get your text? Maybe he didn't have his phone with him? Perhaps he accidently left it in the car that day or at home? After I heard from everyone else but one or two families I would call to confirm they got your message.
                  Regardless....he was still late without any acknowledgement of that fact...

                  Comment

                  • Blackcat31
                    • Oct 2010
                    • 36124

                    #10
                    Originally posted by Wednesday
                    What do you guys think of this? Please critique, as I tend to get long winded in emails.

                    I'm writing to address Wednesday. I can understand if no one was able to pick Emma up at 4:30 because it was very late notice. What I can't understand is why I was not able to get in touch with dad while mom was out of town. What if she had injured herself or was suddenly sick? No one would have known until someone arrived. I normally expect a response from parents within half an hour, whether it is concerning their child or an emergency of my own. And even if Emma could not be picked up early, a response was still expected.

                    It is extremely important that I am able to get in touch with a parent at all times. If you will not be reachable at your usual number, I should be notified in the morning when Emma is dropped off and given the new number where someone can be reached.

                    As a side note, you should know that all of the other parents picked up early, but I did not make it in time for Sydney to be seen by the doctor because I had Emma until 6:10pm. As a result, I will have to ask all of the parents to do it again and I will have to make a second trip to the doctor tomorrow evening.

                    Please add $10 to Emma's fees this week for the late pick up fee ($1.00 per minute after 6pm).
                    Your e-mail sounds great...just checking about the red part above but did you already go to the doctor once or are you attempting to make it there again?

                    The way it's worded makes it sound like you went once and are now going again.

                    Sorry....I am only on my first cup of coffee so I might just be reading that wrong

                    Comment

                    • Tdhmom
                      Daycare.com Member
                      • Jun 2013
                      • 314

                      #11
                      Makes you wonder if he was late on purpose because of the text...I'm mad for you! Very disrespectful!

                      Comment

                      • NightOwl
                        Advanced Daycare.com Member
                        • Mar 2014
                        • 2722

                        #12
                        Yes, he still arrived after closing with no apologies. And if there was a mishap with his phone, he should have contacted me somehow to let me know how to get in touch with him, especially knowing mom was out of town. I texted her and she was also unable to reach him. But she couldn't do anything because she was two hours away.

                        Comment

                        • NightOwl
                          Advanced Daycare.com Member
                          • Mar 2014
                          • 2722

                          #13
                          Originally posted by Blackcat31
                          Your e-mail sounds great...just checking about the red part above but did you already go to the doctor once or are you attempting to make it there again?

                          The way it's worded makes it sound like you went once and are now going again.

                          Sorry....I am only on my first cup of coffee so I might just be reading that wrong
                          Yes, we FLEW to the Dr office and arrived about 2 minutes after closing.

                          Comment

                          • Blackcat31
                            • Oct 2010
                            • 36124

                            #14
                            Originally posted by Wednesday
                            Text all dcps today to ask if they could arrive by 430pm for pick up so I could take my sick dd to the Dr. All say sure! No problem! Except one, of course. No response from dcd. 430pm comes and goes. 5pm, 530..... He arrived at 610pm! I close at 6!! He walked in, said "let's go, dcg" and walked out! Wth?? I don't even know what to make of this. No apology, no excuse, no acknowledgement that I was in the room. NOTHING. Now, my own dd didn't get to see a Dr and I know for a fact that she has an ear infection and sinus infection that are causing her great discomfort. And she will go another day with it because of this a$$hole.
                            What in the world do I do? This has never happened before. Sometimes dcd is nice and talkative (in the mornings only) and other times, he's very short and grumpy. But this was just off the wall weird and altogether RUDE.
                            Does this family give you a list of emergency contacts for those times when they can't be reached?

                            If so, I would have started calling the emergency contact people after 30 minutes of no response from the dad.

                            I have it written in my contract that I expect a reply within 30 minutes of contact and will call ALL emergency contacts and if I can't reach anyone on that list by closing time, will call the DHS.

                            In this day and age of electronic communication at our fingertips, there really is NO valid excuse for someone not replying or communication in some way

                            Comment

                            • NightOwl
                              Advanced Daycare.com Member
                              • Mar 2014
                              • 2722

                              #15
                              Originally posted by Blackcat31
                              Does this family give you a list of emergency contacts for those times when they can't be reached?

                              If so, I would have started calling the emergency contact people after 30 minutes of no response from the dad.

                              I have it written in my contract that I expect a reply within 30 minutes of contact and will call ALL emergency contacts and if I can't reach anyone on that list by closing time, will call the DHS.

                              In this day and age of electronic communication at our fingertips, there really is NO valid excuse for someone not replying or communication in some way
                              EXACTLY. Especially since his lack of communication caused my child to go another day in severe discomfort.

                              Comment

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