Stop Calling Me After Hours

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    Daycare.com Member
    • Jan 2014
    • 1567

    #31
    I have been having issues like this with one set of dcp . They do not communicate and dcd is always texting after hours to find out things , did dcm pay , did dcg come on xx day .

    unless it is an emergency I wait until the next business day .

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    • Unregistered

      #32
      I have one dcd who picks up dck, checks in with me and leaves. Then ten minutes later my phone rings and he wants to know how dcks day was. ??? I stopped answering the call. Talk to me when you're here. Oh that's right, you already did!

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      • DaisyMamma
        Advanced Daycare.com Member
        • May 2011
        • 2241

        #33
        Originally posted by butterfly
        I would NOT do this personally. Your business and you need to do what you need to do, but I wouldn't. I feel as though this is a HUGE sign of lack of trust. I would have to term and be done. I wouldn't waste my time documenting everything - what if you miss a bump? The documentation isn't going to stop the ridiculous calls after hours - will it?
        That sums it up.

        Originally posted by Lianne
        Start billing her. For every phone call or text she sends after hours it's $10. If she requires you to return her call/text, it's $15. Whatever the cost, make it hurt their wallet so she stops.


        Originally posted by Jack Sprat
        I had a dcm like this. Every night. One night I didn't answer. She called 23 times. When I did finally return her call she needed me to bring over the diaper cream her husband left here at pick up. I asked her to have her hubby come get it. Well, of course he couldn't he was bowling. Thank goodness I termed them.
        I would have termed right then and there on the phone. Are you frigging kidding me?! NO

        Comment

        • daycare
          Advanced Daycare.com *********
          • Feb 2011
          • 16259

          #34
          Originally posted by My3cents
          Easy fix........don't answer or reply until monday morning or your opening hours. This will get the hint across. If not and the parent ask you why you didn't answer your phone or text. I don't work after hours unless it is an emergency situation. Stop allowing this. I know its uncomfortable when you have to put it back on the parents this way but when you have tried everything else, sometimes blunt is all that is left.

          Good luck-
          exactly this. I just don't answer at all. I have had parents recently call or text me demanding their tax forms. I don't reply and then will just resume back to business as usual on Monday. It is in my PHB our hours of operation are m-f 7am to 6pm. ON my voice-mail it says, our hours of operation are M-F 7am to 6pm, if you are calling after this time please leave a brief message and someone will be sure to return your call when we reopen during our normal hours of operation.

          I don't play that game.

          I think it is MV that has a google phone set up attached to her cell. On weekends she forwards all calls to her google phone, or something like this.

          I have google phone and I use it when I leave the daycare so that the parents do not have my employees phone number.

          Comment

          • DaisyMamma
            Advanced Daycare.com Member
            • May 2011
            • 2241

            #35
            I texted dcm about all important things yesterday since I wouldn't see her until Monday and no response... until today, Friday, at 5:35. No, I did not respond to her question.

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            • Heidi
              Daycare.com Member
              • Sep 2011
              • 7121

              #36
              Originally posted by DaisyMamma
              I texted dcm about all important things yesterday since I wouldn't see her until Monday and no response... until today, Friday, at 5:35. No, I did not respond to her question.
              Ha! ::

              Some people...

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