Interview =\= enrollment...

[gracepatiencelove]

I had a phone interview about an infant spot, among several other communications (with current parents) and interviews. This one family thinks they have the spot. I'm not sure why, I mentioned at least once I was dpi interviewSSSSSSSSS.


Anyway, she's not getting the spot. She is already talking about starting (face booking me). Wht and how do I explain nicely that it's not happening (unless she waits like 10 weeks on te other spot that's opening).

[Mister Sir Husband]

I would contact her and explain that you have completed interviewing multiple families for your open spot, and although all of them went well, you have chosen someone else. Further add that if she wishes to be on a waiting list you will contact her again as soon as something else opens up.

Or... if you are still interviewing tell her this asap. The longer she thinks she has this spot the harder it will be to tell her she doesn't.

[Blackcat31]

I had a phone interview about an infant spot, among several other communications (with current parents) and interviews. This one family thinks they have the spot. I'm not sure why, I mentioned at least once I was dpi interviewSSSSSSSSS.


Anyway, she's not getting the spot. She is already talking about starting (face booking me). Wht and how do I explain nicely that it's not happening (unless she waits like 10 weeks on te other spot that's opening).

I'd send her an e-mail or text stating something like:

"I'm sorry but it appears there may has been a misunderstanding in regards to enrollment in my open infant space.

When we spoke on phone I did mention that I was in the process of interviewing prospective clients and will then decide which family to enroll.

At this time, I have filled the opening and will not be able to accommodate your needs. I am sorry for the confusion. Thank you for your interest in my program."

[gracepatiencelove]

Thanks guys! Sorry about typos, I was on my phone.

I am going to go ahead and text her and then follow up with a phone call after hours.

[gracepatiencelove]

Ugh, actually, if she's PO'd about the text then the phone call might be a bad idea, but it's incredibly unprofessional to JUST do the text... crap.

[Blackcat31]

Ugh, actually, if she's PO'd about the text then the phone call might be a bad idea, but it's incredibly unprofessional to JUST do the text... crap.

I have to agree... *sorry* but I DO think a phone call might be a bit more professional.

Do you have her e-mail? If not, if you really don't want to break the news to her via a phone call maybe you could text her and ask for her e-mail.

Say something like "I'd like to share availability and current enrollment status' with you, would you like to provide an e-mail address for this?"

That way you can maybe mention that having her e-mail address you will be able to up date her on your availability of any infants space that may open up in the future.

I would make the phone but I know that kind of up front conversation isn't for everyone and lots of providers don't feel comfy doing that type of communicating.

[gracepatiencelove]

I have to agree... *sorry* but I DO think a phone call might be a bit more professional.

Do you have her e-mail? If not, if you really don't want to break the news to her via a phone call maybe you could text her and ask for her e-mail.

Say something like "I'd like to share availability and current enrollment status' with you, would you like to provide an e-mail address for this?"

That way you can maybe mention that having her e-mail address you will be able to up date her on your availability of any infants space that may open up in the future.

I would make the phone but I know that kind of up front conversation isn't for everyone and lots of providers don't feel comfy doing that type of communicating.

Yeah, I don't like it but I'm in major marketing mode and is rather be more professional than less... I think I will text her asking for email and follow up with a reiteration of phone call plus option to be added to the waking list.

Gah. I am sick of dealing with a million and one calls for infants and like none for older tots!