How Would You Respond To This Text?

[cheerfuldom]

"My house will be a bit chilly today because I could not afford my heating bill due to late payment, so a little understanding would be appreciated."

I know right! Like "oh we won't have snacks or meals today because my kids were sick so I would appreciate a little understanding when I don't feed your kids today" or "oh we were snowed in and I didnt get diapers purchased so your child will have to be in the same diaper all day. The snow was not my fault so I would appreciate some understanding"

My word, what is wrong with people?!?! The bank, the store, the loan officer does NOT care why your bill cannot be paid, why should your daycare provider?

[MCC]

I agree with this.

Btw, OP, since you're psychic and all (since you obviously knew dcf was stuck in Philly without being told ) I'd love a reading!

::::

I see lots of money and happy babies and families in your future!

[itlw8]

He was trying to make his problem your problem. The child arrived on time this morning? They knew then they had not paid it. They could have brought cash with them. He forgot plain and simple. And was rude about it by trying to make you feel like you were rude for not knowing they were stuck in Philly so could not pay his bills.... yeah right... It was paid today so I would not charge the late fee this time but I would tell them the rude reply almost got them the late fee enforced.

[JenNJ]

I like BC's response. I think his response was beyond rude.

[LadyPearl]

This is a transfer between the same bank, so it is instant, but we both have the app, which takes about 35 seconds to make a transfer.

Then he could have done it right when you mentioned it!! No "understanding" needed; just a quick apology from him!

[TwinKristi]

I'm glad he made the payment. Like others brought up, if he was stuck last night why not make it this morning before drop off? The whole "I thought I had til pickup" and then "We got stuck in Philly"... what's next? And if its an app on their phone they don't even need anything except phone service. I would just reprint the contract highlighting the payment policy and waive it this time (as it seems something else is agitating him) and don't waive it in the future if it happens again. I would also just say a little "I'm an understanding person, but need a chance to be made aware of something I need to be understanding of." If you have to go ask for payment and then their reply is that they thought it was due by the end of the day NOT "Oh my gosh so sorry, we were away this weekend and got stuck in Philly last night ! I'll send it right over!" it's not the same as what took place. And you would have been understanding! How hard is that? It seems like something else is going on that prevented them from making the payment this weekend and they probably did think they had til the end of the day but when you asked he was irritated.

[MarinaVanessa]

I'm glad he made the payment. Like others brought up, if he was stuck last night why not make it this morning before drop off? The whole "I thought I had til pickup" and then "We got stuck in Philly"... what's next? .....

He messed up, he forgot, or didn't understand that it had to be paid in the morning ... he said it himself. He "thought I had til pickup". That's where the story should have ended. By him saying he made a mistake, you clearing up the misconception and hopefully him saying he was sorry and that it would never happen again.

That's what SHOULD have happened ... instead he messed up, you cleared up the mistake and he tried to make you feel guilty and trying to make you out to be the bad guy because he had a misconception about when payments were due. That's not your fault and neither was them getting stuck which you had no way of knowing anyway. Not your problem. No need to take it out on you and be rude because HE made a mistake. He feels that for whatever reason (maybe they're good clients, pay on time all of the time, pay in advance, give you great xmas bonuses, bring snacks etc.) it still doesn't give him reason to cop an attitude when he's the one in the wrong. just my opinion.

[MCC]

GRRRRRR....

I talked to DCM at pick up and asked about DCD's response. She said

" you obviuosly know that we have a copy of the policies, so it was your response that made him respond the way he did"

Um...well, hey then, if you have a copy of the policies, I'm not sure why we have a misunderstanding about payment times....So annoyed with them.

[TheGoodLife]

So did you charge them?

[EntropyControlSpecialist]

GRRRRRR....

I talked to DCM at pick up and asked about DCD's response. She said

" you obviuosly know that we have a copy of the policies, so it was your response that made him respond the way he did"

Um...well, hey then, if you have a copy of the policies, I'm not sure why we have a misunderstanding about payment times....So annoyed with them.

"Great. Your late fee will be due in full by tomorrow morning. Thank you."

[Blackcat31]

GRRRRRR....

I talked to DCM at pick up and asked about DCD's response. She said

" you obviuosly know that we have a copy of the policies, so it was your response that made him respond the way he did"

Um...well, hey then, if you have a copy of the policies, I'm not sure why we have a misunderstanding about payment times....So annoyed with them.

"Great. Your late fee will be due in full by tomorrow morning. Thank you."

^^^

Plus, if they have a copy of your policies why did DCD think he had until end of day or pick up to pay?

He should have read in the policies that it was due before drop off.

[MCC]

I did charge them, and got an eyeroll out of mom for it.

If any one has followed my cousin stories, this is, if you could believe it, one of the cousin families....These people are unbelievable.

[MarinaVanessa]

" you obviuosly know that we have a copy of the policies, so it was your response that made him respond the way he did"

"Well if you have a copy of the policies then DCD knew that payments were due in the AM not in the PM like he said. Clients misplace or lose the policies. I was trying to be helpful." blank stare and long awkward silence.

[spud912]

"Well if you have a copy of the policies then DCD knew that payments were due in the AM not in the PM like he said. Clients misplace or lose the policies. I was trying to be helpful." blank stare and long awkward silence.

[TwinKristi]

How rude!! Wow!! I haven't been in business as long as some of you ladies have but I've never had anyone be straight up rude to me like that. I don't think I would be able to deal with that very well.