I have had most of the same families since I opened. My families are wonderful all but one. The family is not bad and their child is great to care for. I am just having problems with them paying on time. I have charged late fees and it has not helped at all. They have been having financial problems which I am aware of. I am still charging them the same rate even though she tells me daily childcare is so expensive. My payments are due on Friday at pick up which she is aware of. She has been here 3 years now and the payment issue has been a problem for the past 3 months. It started with the atm at her work didnt have money in it, the bank closes at 5pm and she doesnt get out of work until 5:15pm, her atm card doesnt work, she lost her atm card, the roads were bad so she couldnt go to the bank, she forgot it was Friday, she just didnt have time, she didnt have the money and the latest was she needs to wait for a new atm card because of the issues with the Target stores. Her weekly rate never changes so she is knows ahead of time.
I know that I shouldnt have let it get this far but I was trying to be nice. They are nice people and I have had no other problems with them. I am working on my new contract and want to know how you handle the payments. Do I make them prepay? She has had a contract since she started and the late fees dont help. She is suppose to pay Friday and normally I dont get paid until Tuesday morning at drop off. Her child is only here Tuesday-Friday. I have talked to her about payments must be paid on time and she just doesnt get it. I cant let them go until I have someone to fill the spot so that is not an option right now. I am just trying to get ideas on how you handle payments.
Thanks!!
I know that I shouldnt have let it get this far but I was trying to be nice. They are nice people and I have had no other problems with them. I am working on my new contract and want to know how you handle the payments. Do I make them prepay? She has had a contract since she started and the late fees dont help. She is suppose to pay Friday and normally I dont get paid until Tuesday morning at drop off. Her child is only here Tuesday-Friday. I have talked to her about payments must be paid on time and she just doesnt get it. I cant let them go until I have someone to fill the spot so that is not an option right now. I am just trying to get ideas on how you handle payments.
Thanks!!
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