I interviewed a family in the middle of September for a position beginning in October. They left the interview and an hour later called and said they wanted the position. In the emails, they stated they needed 3-4 days per week and rarely would they need 5 days. Including the occasional late pick up. I close technically close at 5:30 but all my kids are usually gone at 4:30. So I replied that they would still need to pay full time rate for a potty trained 2 year old, $100/week. My normal rates lower once a child is FULLY potty trained. I stated that I would be willing to stay open on very rare occasions until 6:15. I confirmed the days/times in the interview and sent them home with my welcome folder which I do for everyone.
They have now been here for 2.5 month. The child has been here Mon-Fri every week and have 1-2 nights per week that they pick up late. They days are a little disappointing because I was looking forward to 1 less child 1-2 days a week. That isn't a deal breaker for me. It's the pick ups. I talked to the mom about the late pick ups and she said but it is before 6:15 so doesn't fall into the category of the rare late pick ups. The pick up usually happens between 5:45-5:55. Still over an hour after everyone else is gone. Also almost every Friday too! She is right! It does say rare pick up time of 6:15. So I can't hold to my contract! I'm pretty much stuck! The other days the child is picked up between 3:30 and 4.
If I change the contract in the new year I will loose them. One parent works retail while the other one works until 5:30 or 6:00. I have never raised rates on an existing family. Is that ok to do? Would you do it in this situation!
They have now been here for 2.5 month. The child has been here Mon-Fri every week and have 1-2 nights per week that they pick up late. They days are a little disappointing because I was looking forward to 1 less child 1-2 days a week. That isn't a deal breaker for me. It's the pick ups. I talked to the mom about the late pick ups and she said but it is before 6:15 so doesn't fall into the category of the rare late pick ups. The pick up usually happens between 5:45-5:55. Still over an hour after everyone else is gone. Also almost every Friday too! She is right! It does say rare pick up time of 6:15. So I can't hold to my contract! I'm pretty much stuck! The other days the child is picked up between 3:30 and 4.
If I change the contract in the new year I will loose them. One parent works retail while the other one works until 5:30 or 6:00. I have never raised rates on an existing family. Is that ok to do? Would you do it in this situation!
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