Late Payment Mom!!!!!!!

[Unregistered]

So i had my parent s sign an agreement saying they will have to pay a late for any latr payments. I have been struggling with one mom who pays every two weeks and so i made a sign to post for a payment reminder ( i post for everyone not just her). On there it reminds them about the late fee.she saw the sign this week and said she would pay me on the 15th ( her normal ) now i get told by her husband they will pay me on monday (18th). I am not happy. I have had to adk woman about every payment they have ever owed me.

My question is if i send home a late payment notice have i given her enough warning? Please help

[ihop]

Yes, stick to your guns and make her pay the late fee. If you don't follow through, she will think she can't get away with all of your rules.

[Cat Herder]

This is me helping. lovethis Maybe not the way you asked. I do that.


Dear DCF,

Due to the tremendous difficulty I have experienced in collecting the tuition due to me I will be changing the current payment schedule. (pause/ double space for them to take it in fully. The fewer the words, the fewer the loopholes.)

As of Monday, 12-02-2013 (gives them 2 weeks to put money aside, fair is fair) payments will be due at (opening time) for the week in advance. Attendance will not be permitted without payment. (period. blank.dot. keep it blunt for effect. Picture the judge reading it in court if you must.)

Thank you, in advance, for your understanding and patience as I know the concept of changing monthly bill pay routines can be daunting at first. (you are not asking for handouts, you are demanding they pay their bill!!!)
Your Provider


*** If you are willing....

For your convenience I have set up an online payment account through ChildCarePay.com. Attached is your user name, temporary pin and company profile information (prints from their site. Easy to use.) . If you have any questions feel free to email or set up a conference. (if they text, text back "do you need a conference?", every time)


*** Don't apologize anywhere if you edit. If you act like it is no big deal, so will they. If they start to argue, look at them like they have two heads, tell them this is what most daycare around the country do. You tried it their way, it did not work. Then leave a long awkward pause.... LET them feel uncomfortable, they are the one being ridiculous, after-all :hug:

This stops all the other families in the future, too. Why win a battle, when you can win the war???

[MarinaVanessa]

So i had my parent s sign an agreement saying they will have to pay a late for any latr payments. I have been struggling with one mom who pays every two weeks and so i made a sign to post for a payment reminder ( i post for everyone not just her). On there it reminds them about the late fee.she saw the sign this week and said she would pay me on the 15th ( her normal ) now i get told by her husband they will pay me on monday (18th). I am not happy. I have had to adk woman about every payment they have ever owed me.

My question is if i send home a late payment notice have i given her enough warning? Please help

The next time they say "We'll pay it on Monday" Just smile and respond with
"Okay. Don't forget to add the extra $XX fee for late payment. Have a great weekend! See you on Monday!"

Before pick up today make a reminder with the regular fee plus the late fees for paying late on Monday. At pick up say to DCM "DCD told me that you wouldn't be able to pay until Monday. Here is your new statement with the added late fees. Don't forget your weekly fee AND your late fee must be paid on Monday."

I would create a no pay/no play policy. If they pay late they can't come to daycare until their fees are paid including all late payments. This way you can then say "Don't forget your weekly fee AND your late fee must be paid on Monday morning if you're going to drop DCK off."

Also change their payments from bi-weekly to weekly and have them pay in advance ... For example have them pay on Monday morning (or the Friday before) to cover the following week.

Give at least 2 weeks notice of any changes.

[Unregistered]

I reminded her about the late payment fee and she asked for a copy of the contract (which i gave her 2 copies one for me and one for her and emailed her). I told her I would gladly give her a copy. She seemed a little offended at first . I hate confronting people so this whole thing has just left me just so stressed.

[Blackcat31]

I reminded her about the late payment fee and she asked for a copy of the contract (which i gave her 2 copies one for me and one for her and emailed her). I told her I would gladly give her a copy. She seemed a little offended at first . I hate confronting people so this whole thing has just left me just so stressed.

Wait....SHE is offended that you asked for payment for services you already provided to her????

Wow! Could she be any more disrespectful? :confused:

I assume you have always lived up to your end of the contract...being available for care, opening on time, feeding her child etc.... the very least she could do is be grateful to the person caring for her child.

I bet she doesn't "ASK" or remind her boss to pay her.

If I were you, I would NOT send her another contract.... She knows she needs to pay so why in the world would she be trying to find a loophole???

Of course there is a late fee...the payment is late.

If I had a parent treat me that way in regards to money they owed me, I'd term on the spot. I'm self-employed because I used to have a boss that was a jerk. I didn't go into business for myself to deal with the same kind of behavior from clients that use my services.

[Unregistered]

Wait....SHE is offended that you asked for payment for services you already provided to her????

Wow! Could she be any more disrespectful? :confused:

I assume you have always lived up to your end of the contract...being available for care, opening on time, feeding her child etc.... the very least she could do is be grateful to the person caring for her child.

I bet she doesn't "ASK" or remind her boss to pay her.

If I were you, I would NOT send her another contract.... She knows she needs to pay so why in the world would she be trying to find a loophole???

Of course there is a late fee...the payment is late.

If I had a parent treat me that way in regards to money they owed me, I'd term on the spot. I'm self-employed because I used to have a boss that was a jerk. I didn't go into business for myself to deal with the same kind of behavior from clients that use my services.

I am at the end of my rope with this woman. I have done everything to make her aware of this fee including posting it on my front door. I have gone above and beyond for this woman in ever way (discounts that I don't really offer other parents because of low income, being open for just her kids on holidays that I am normally closed .... All of which is ending!)

I am going to see how she acts now. I did not go into business to stress about money .

[daycare]

I am at the end of my rope with this woman. I have done everything to make her aware of this fee including posting it on my front door. I have gone above and beyond for this woman in ever way (discounts that I don't really offer other parents because of low income, being open for just her kids on holidays that I am normally closed .... All of which is ending!)

I am going to see how she acts now. I did not go into business to stress about money .

one thing I have learned. If you stop doing special, they stop asking you to do special.

Does this woman have to remind you daily to watch her kids? If the tables were turned and it was you who did not answer the door to watch her kids I am sure she would be shouting to the moon right?

Do as others have stated and DO NOT FEEL bad or apologize that she can't get it right.

[Unregistered]

Her husband came last night to pay me (3hours after i closed) and his card was denied twice so he left without paying me.
I am over being angry with her, at this point i want to just term her.

[Unregistered]

Wait....SHE is offended that you asked for payment for services you already provided to her????

Wow! Could she be any more disrespectful? :confused:

I assume you have always lived up to your end of the contract...being available for care, opening on time, feeding her child etc.... the very least she could do is be grateful to the person caring for her child.

I bet she doesn't "ASK" or remind her boss to pay her.

If I were you, I would NOT send her another contract.... She knows she needs to pay so why in the world would she be trying to find a loophole???

Of course there is a late fee...the payment is late.

If I had a parent treat me that way in regards to money they owed me, I'd term on the spot. I'm self-employed because I used to have a boss that was a jerk. I didn't go into business for myself to deal with the same kind of behavior from clients that use my services.

Agree with all of this. Besides, they probably pay their cable late fees!!! So why should you be any different!?

[MotherNature]

Her husband came last night to pay me (3hours after i closed) and his card was denied twice so he left without paying me.
I am over being angry with her, at this point i want to just term her.

Oh yeah, I'd term immediately. Given everything you wrote, and now this, plus being after hours as well...good riddance.

[momofboys]

Did you term this family?