Dear Verizon,

[Sugar Magnolia]

When I went to your office to order internet service for my center, I said "no installs between 1 and 3. Kids are napping."
When your preliminary install person came, I repeated that.
When your rep called to confirm install for THURSDAY, I repeated that.
When your installer shows up a day early, pounding on the door at 2pm, he was acting PUT OUT that I didn't let him in.
Verizon....get a clue.
Sincerely,
PO'ed customer.

Rant over.
Cancel install?
Go with competitor or **** it up and accept the fact.Verizon simply doesn't care?

[Cat Herder]

Make him sit on the porch for an hour and think about what he did???

:hug:

[Blackcat31]

Make him sit on the porch for an hour and think about what he did???

:hug:

:: :: I don't care who you are.....that's funny! :: ::


Sugar, if you choose Verizon because you really thought what they offered as far as service, price etc then I would honestly **** it up and still use them.

Cancelling now will just make you feel better (for alittle bit) but I sincerely doubt it will change Verizon's outlook at all.

Big business isn't concerned about consumer feedback half as much as they used to be.

If you cancel because you are mad, you'll end up with a company that provides less than what you wanted and then be unhappy for the long run....kwim?

And actually I have learned that instead of cancelling all together.....call them and complain....tell them you want compensation for their mess up.

I bet they give you a couple months at a discount or atleast something for your troubles.

[TheGoodLife]

And actually I have learned that instead of cancelling all together.....call them and complain....tell them you want compensation for their mess up.

I bet they give you a couple months at a discount or atleast something for your troubles.

Yes and yes! My husband laughs at all the compensated stuff I get, but it's what I ask for when I'm inconvenienced or something is done incorrectly- they won't change, but I feel better getting that compensation I'd be plenty mad, though, if I were in your shoes- nap is the most precious time of the day sometimes (I joke, but that can be true on some days!)

[Sugar Magnolia]

I called and complained. It was a live person who sounded like a robot. She was "very sorry for the inconvenience". I asked for compensation, like a free month. Uh, no. Then I was rudely reminded I signed a two year agreement and I could pay the cancellation fee if I was so inclined to find a different provider. Jerks. Thanks for listening, gals.

[Margarete]

I called and complained. It was a live person who sounded like a robot. She was "very sorry for the inconvenience". I asked for compensation, like a free month. Uh, no. Then I was rudely reminded I signed a two year agreement and I could pay the cancellation fee if I was so inclined to find a different provider. Jerks. Thanks for listening, gals.

2 year agreement, but the install hasn't happened yet? Or did they install today. What state are you in? It varies by state, but I think most places have a period of time where you can cancel an agreement (I want to say it's 3 days minimum most places). Regardless that was just rude.

[Sunshine74]

I called and complained. It was a live person who sounded like a robot. She was "very sorry for the inconvenience". I asked for compensation, like a free month. Uh, no. Then I was rudely reminded I signed a two year agreement and I could pay the cancellation fee if I was so inclined to find a different provider. Jerks. Thanks for listening, gals.

That was very rude. I would call back, and complain again, and if you get the rudeness again, ask to speak to a supervisor.

[Sugar Magnolia]

2 year agreement, but the install hasn't happened yet? Or did they install today. What state are you in? It varies by state, but I think most places have a period of time where you can cancel an agreement (I want to say it's 3 days minimum most places). Regardless that was just rude.

The internet install has not happened yet! Today (Thursday) is the scheduled install. I am already with Verizon for my phone service, just changed by plan to add internet. Of coarse, any change to the plan involves upping your contract.

[Luna]

That was very rude. I would call back, and complain again, and if you get the rudeness again, ask to speak to a supervisor.

I second this.

[MyAngels]

Definitely get a supervisor, and if that doesn't work go up another level after that. My dd worked as a CSR for a long time and for the most part the front line reps are not authorized to go off script at all in cases like this.

[Sugar Magnolia]

THEY DID NOT BOTHER TO SHOW UP AT 8AM!! OR EVEN CALL!!! I called to ask about the no show, they connected me to the rudest installer on the planet. Grrrrrrrrrrrrrrr. I'm calling.and chewing someone out. I am always polite to service people.....not today.

[Blackcat31]

THEY DID NOT BOTHER TO SHOW UP AT 8AM!! OR EVEN CALL!!! I called to ask about the no show, they connected me to the rudest installer on the planet. Grrrrrrrrrrrrrrr. I'm calling.and chewing someone out. I am always polite to service people.....not today.

Get them Sugar!!!!

I don't put up with that either....and I will continue to call and speak with someone higher up than the person before until I get the action/compensation/answers I want.

Stupid Verizon! I am a Verizon customer too but now I want to call and tell them off too!