I Gave A Parent Notice And Now They Are Badmouthing My Daycare

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  • Michelle
    Daycare.com Member
    • Jan 2011
    • 1932

    Originally posted by permanentvacation
    I have been asked by a couple of people how I can offer low rates and provide everything for my children. I provide Baby Formula, Baby Food, Meals, Snacks, Milk, Juice, Diapers, Pull-Ups, Wipes, and a Preschool Educational Program.

    For years, I only provided meals and an educational program. Then I began having parents that would forget to bring their child's diapers, formula, and drop their child off saying that they forgot their children's items and then they would leave and go to work. That left me here with a child who had a diaper or two for the day, some little bit of formula in the bottom the can, basically no supplies because they FORGOT them and went off to work. Then out of the blue, I would have to call my substitute over and run out to buy the items that the parents forgot to bring. After a few times of that, I decided it was less stress on me if I just bought it and knew that I was fully stocked at all times myself. So, that's the reason that I provide everything.

    The way I afford it is by writing everything off. Yes, I have to pay for it upfront, but I also write it off as business expenses. I buy the store brand and I buy both diapers and wipes by the case. That saves a little money. By writing off everything, in the end, it pretty much balances out.

    The preschool educational program: I use a lot of hands-on items that are reusable for the course of many years. Such as the plastic counting teddy bears, puzzles, games, beads with letters on them that you put on a string. They are made to last for years, so they are in just a good of shape today as they were years ago when I first bought them. These things I bought years ago and are not a continuous expense for me.

    I also bought my curriculum books a couple of years ago. I mix a couple of ideas from the different curriculum books and create my own curriculum. I used to buy a boxed curriculum. But that was fairly expensive and it was more of a cookie cut type curriculum. I played around for a while with creating my own curriculum and found that it is much less expensive, and I can gear it and tweak it to match my current children's interests and abilities much better than buying some pre-made curriculum. So, my curriculum really just costs the price of paints, glue, paper, crayons, and things like that which are fairly inexpensive.

    Also, no one really knows my expenses. And not that it is anyone's business, but since so many are concerned with my income and expenses, I will answer your questions as to how I can afford to do what I do on low rates. First of all, I typically run with 6 to 8 kids (When I had to close for surgery, I had 7 daycare kids) at $80-$120/week and am on the food program which with 8 kids, pays me about $200/week. So lets say I have 8 kids at $80/wk, that give me $640/week and then add the $200/week food program on, I would make $840/week. (Now, lets look at this on the low end. Lets say I offer care at only $50/week and only have 4 kids. That's $200/week plus $100/week from the food program. Which totals $300/week. That is still a little over what a typical employee working at a retail job brings home. They make an average of $8/hour times typically max of 35 hours/week which totals a gross of $280/week! Yeah, I'd rather offer lower daycare rates and bring in $300/week than have to work at a retail job all day long to bring in a gross of $280.)Then, I also go to college and get loan money from that, and my ex-husband pays me child support which covers my house payment. If I need him to, he will pay other household bills for me. For example, he paid my all of my bills for me when I was off work for surgery. I pretty much just covered the gasoline in my car (which by the way he gave me a couple of years ago and is completely paid off) and I paid for things like toiletries. He also pays for anything my children need - shoes, clothes, money for going to the movies, pizza for sleepovers, etc. So, not that it is anyone's business, and I certainly don't see anyone else laying out their personal/business income and expenses here, but there you go. That's how I can afford to live off my income - with help from college loans and the ex.

    Why does the ex pay for things for me that most exes wouldn't pay for and why do I let him? Probably because we both know that he is the reason we are divorced - he did a few things wrong in the marriage and wasn't the best husband or father. I think being the financial provider is the only way he knows how to be a husband or father and I think he's trying to make up for past mistakes by doing the only thing he knows how. I let him because I would rather be home taking care of my personal children than leaving them home alone and having to take on 2 or 3 jobs. Allowing him to help pay for things has allowed me to be home with my children to monitor them and parent them rather then leave them at home all evening /weekend while I worked. He and I have discussed me working more to relieve him of paying some of my bills. But we both would rather that I be here for our kids and him provide financially whatever we as a family need above what I receive as income from one job.

    However, in a couple of years, after my youngest (now 15 1/2 ) is 18, he will not be willing to help me, and I am fine with that. So, I have about 2 years to get my ducks in a row to be able to not need to lean on him financially. Which is partly why I have started going to college for accounting. So by the time he stops helping me, I will have a college degree in accounting which will hopefully help me raise my income. I also have been for a few years slowly working towards earning my degree in Early Childhood Education. I keep thinking that I should speed the Early Childhood Education classes up so that by the time my daughter's 18, I could have both degrees! Oh, and I take my Early Childhood Education classes through Penn Foster Online College. You never have to leave home and go to a college. I am earning my Accounting degree through Baltimore County Community College and am doing my best to take as many classes as possible online. So I am home even though for my children even though I am working towards both degrees. I typically begin my schoolwork at 9pm (that's when my daughter goes to bed and household is completely quiet. I have no distractions from children, the phone, or my dog!). I finish my schoolwork typically around 1 am. Then get up at 6:30am to get ready for daycare. Of course, I work on my schoolwork throughout the day on Saturday and Sunday. Sunday, I also try to go to church - not as often as I should, but I try to get to church every couple of weeks.

    So, there you go, there's my life in a nutshell.

    So, that's how and why I provide what I provide on a low income level.
    Sweetie.. you are doing an awesome job and you are a good person and provider.
    You do not have to explain yourself to anyone.
    I heard a good saying from a pastor a few years ago."Chew the meat and spit out the bones"
    Some advice you got such as changing your ad about the refund if not satisfied is very good advice.
    The kids in your pictures look happy and well taken care of.
    Big Hugs!!!
    and God bless your tender heart for helping low income families
    :hug:

    Comment

    • Childminder
      Advanced Daycare.com Member
      • Oct 2009
      • 1500

      I checked out the craigslist ads by you and agree that you have saturated the market with way too many postings. I'm certain you have heard the saying "Less is More"? Fine tune your postings, get the wording down to the basics, edit your photos to just a couple of the better ones ( I did not see one single "happy face"), clean up the areas and make everything pristine (personally I would not contact you because of the unkempt look in general and would not want my child going to a daycare that allows pets free range), and by all means be consistent with every ad (it was very confusing and fly by night)!

      Good luck to you and consider the advice you have received from this thread it will prove invaluable.
      I see little people.

      Comment

      • LaLa1923
        mommyof5-and going crazy
        • Oct 2012
        • 1103

        Originally posted by My3cents
        Lala--- I see a perfect opportunity for you to help out another provider if you want. OP- be ready to listen for help and advice to get you started on your way again and in a better place.

        I don't have much comments about the rest of it......shock shock but then again I have not finished reading this.

        I see tons of red flags here, tons of love, people being people so I am at a loss right now for words on this other then what I have wrote-

        happyface to all
        I'd be happy to help in any way I can!!

        Comment

        • permanentvacation
          Advanced Daycare.com Member
          • Jun 2011
          • 2461

          Actually, I'm not that worried about the other hens in the hen house. I am worried about taking care of myself and my household. I have often had the 'normal rates'. But when times are tough, I will lower my rates to keep afloat and then raise my rates as times (the economy, or in my current situation, re-opening) get better.

          I know my ads have been 'fly by night' lately, but I have been brainstorming and offering different things until I get bites. I finally got the calls that I need!

          The past couple of ads have worked. In the past week, I have filled both my baby spaces and 2 of my toddler spaces. Yes, their rates are at a discount for the 1st month, but it is a total income that I can live off of and in a month, my income will increase a bit. I have 2 more spaces that I am willing to offer at a discounted rate. The last 2 spaces, I will keep (most likely) until I can get the 'going rate' for them.

          Comment

          • sleepinghart

            Originally posted by Heidi
            We were on a field trip this morning, so I missed everything since late yesterday afternoon. Just as well, I think.

            Now that I'm caught up, I have to add my 2 cents.

            I would take off the old ads, if that's possible. That way, someone looking through won't see one after the other.

            Instead of posting your rates, making all the other providers mad because they feel they should dictate them (which is called price fixing and is illegal...ask Tom), I have another idea.

            How about you put in your ad "Sliding fee scale". When parents call and ask your rates, tell them "I have a sliding fee scale based on your family income. If you'd like to come for a visit, I can have you fill out an application and I can give you exact numbers. I'm sure we can work it out to make it affordable. Is tomorrow evening at 5 a convenient time for a visit?".

            This way, you GET THEM IN THE DOOR to see how wonderful you are first hand, and anyone who doesn't need to know your rates doesn't. If you are on the food program, see if you can use their form. I'm not sure if they'll allow it, but then your dcp's don't have to fill it out 2x. Otherwise, just make a similar one with your own logo (also the same as free and reduced lunch forms).

            I would also suggest you tweak your ad, although only because there is so much information there, I only read half. The dog pics I'm 50/50 on. They are cute dogs. The front yard pics I actually thought were cute.

            BTW, why can't you use your backyard because it's not fenced, but you CAN use your unfenced front one? That's a weird rule. Wouldn't be the first weird rule. Here, we MUST have a fenced yard of at least 600 sq feet to be licensed. But, we can allow the children to play outside the fenced area. :confused: I'm not complaining...we ride bikes or do sidewalk chalk on the driveway. Still, why make me fence at all then?

            Last bit of unsolicited input: Get rid of the money-back-guarantee. You'll end up refunding EVERYONE who wants free daycare for a few weeks. If someone brings it up now, tell them that you've reconsidered it, and are no longer offering it. To make up for it, you will offer them a free week of childcare after 6 months. Don't bring it up unless they do, though.

            That's all I've got. I'm glad you're getting some kiddos now. Hope your next few interviews go great!


            ~You know, when I was in Baltimore's 'Childcare'(CL's) section browsing through the listings, I noticed that none of them that I personally viewed had their rates posted at all. Now, please don't get me wrong, I didn't have time to go over all eleventy million of them so I'm just going by all the ones I clicked on and the very opposite could be true.......but it was a good many. Idk if anyone else noticed that or even thought anything of it at all, but probably not, seeing as that it's not particularly relevant I don't guess.

            lovethislovethis



            --ETA-- Nevermind- I see My3cents mentioned something along these lines already. ....Sorry !

            Comment

            • Unregistered

              Originally posted by Blackcat31
              ((hugs)) for having to deal with this.

              Sadly, this is a common event when clients get told no. ANYTIME clients don't get their way, it seems they will badmouth the provider.

              Other than taking legal action and demanding that they stop badmouthing you, there isn't a lot you can do as people are free to voice their opinions.

              On the up side though when people gossip about you, they are saying far more about their own integrity than they are about you...kwim?

              I would hold my head up high, continue advertising and continue doing the best job you can. Be proud of who and what you are and never mind the naysayers...

              I am sure you have a ton of references that are MORE than happy to defend you!

              These parents are going to continue experiencing the same cycle over and over because they are refusing to take any responsibility in this. There is plenty they could have changed and didn't so instead they take the cheap way and just blame the provider....


              Hang in there...

              and welcome back to the daycare world!
              THAT depends. If the badmouthing includes them saying untruths, that's slander and/or libel (depending if they just say or if they also write). I would definitely keep an eye on this.

              Comment

              • mrsnj
                New Daycare.com Member
                • Jan 2013
                • 465

                Flagged BAM!

                As someone who dealt with that on FB I can so sympathize

                Comment

                • permanentvacation
                  Advanced Daycare.com Member
                  • Jun 2011
                  • 2461

                  mrsnj,

                  Thank you.

                  Comment

                  • coolconfidentme
                    Daycare.com Member
                    • Oct 2012
                    • 1541

                    Just happened to me too...

                    Comment

                    • permanentvacation
                      Advanced Daycare.com Member
                      • Jun 2011
                      • 2461

                      Coolconfidentme,

                      I just saw your post about it. Yeah, I guess it happens to a few of us on occasion. I called my lawyer the first day I saw their post, but he said there was nothing I can do. They have freedom of speech. I had surgery a few months ago and was basically closed for months because of it. I am just opening back up from the surgery and really need kids! So I was extremely upset about the family badmouthing me at first.

                      After their post badmouthing me, since they said that the kids are not allowed to play all day, I started posting ads with lots of pics of the kids playing to prove that the kids do play here! Many of the providers on this forum flagged their post for me. The family seems to have stopped posting about me. I also made a point to bring up their post about me on my interviews so I could explain my side of the story. Every one of the interviews completely understood my side of the story and hired me! Actually, I had MORE calls than usual after their post and had 4 people hire me in one week!! So, the badmouther actually helped my business!! The badmouthers mentioned my name a few times, which apparently helped me get my name known and it made other daycare providers talk about me to parents that called them looking for daycare, which made those parents curious about me! So they called me, scheduled interviews, and hired me!! LOL!! I was highly upset when the family first started posting about me, but in the end, it actually helped me!

                      Sorry you are going through this. But maybe, it will help you get noticed and hired more like it did for me.

                      Comment

                      • coolconfidentme
                        Daycare.com Member
                        • Oct 2012
                        • 1541

                        Originally posted by permanentvacation
                        Coolconfidentme,

                        I just saw your post about it. Yeah, I guess it happens to a few of us on occasion. I called my lawyer the first day I saw their post, but he said there was nothing I can do. They have freedom of speech. I had surgery a few months ago and was basically closed for months because of it. I am just opening back up from the surgery and really need kids! So I was extremely upset about the family badmouthing me at first.

                        After their post badmouthing me, since they said that the kids are not allowed to play all day, I started posting ads with lots of pics of the kids playing to prove that the kids do play here! Many of the providers on this forum flagged their post for me. The family seems to have stopped posting about me. I also made a point to bring up their post about me on my interviews so I could explain my side of the story. Every one of the interviews completely understood my side of the story and hired me! Actually, I had MORE calls than usual after their post and had 4 people hire me in one week!! So, the badmouther actually helped my business!! The badmouthers mentioned my name a few times, which apparently helped me get my name known and it made other daycare providers talk about me to parents that called them looking for daycare, which made those parents curious about me! So they called me, scheduled interviews, and hired me!! LOL!! I was highly upset when the family first started posting about me, but in the end, it actually helped me!

                        Sorry you are going through this. But maybe, it will help you get noticed and hired more like it did for me.
                        I had two calls from it today & one hired me...

                        Comment

                        • permanentvacation
                          Advanced Daycare.com Member
                          • Jun 2011
                          • 2461

                          Coolconfidentme,

                          Yep, see, I'm sure you will be okay. I freaked out at first, but then I realized that the badmouthers were actually helping me!! Thanks to them, my spaces have filled up quickly and I only have a couple of spaces left to fill now!

                          I really do appreciate everyone on this forum flagging the badmouther's posts on craigslist. I truly was upset and even though I realized that they actually helped me get my name out there, I still don't want negative comments being said about my business.

                          Comment

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