Help Me Find Professional Words Please, (Vent)

[JoseyJo]

hydro=water so maybe water company?

[Josiegirl]

Dear DCD,
Stop passing the buck and just pay the late fee. End of discussion.
Your DCP and her newly found backbone

[daycare]

Dear DCD,
Stop passing the buck and just pay the late fee. End of discussion.
Your DCP and her newly found backbone

lmao I swear you have been talking to my husband......

[Leigh]

So one of my dcf paid late last month.....lots of things were going on and I decided to post the late fee to their nov. invoice, which went out this past monday.

this family has been with me a few years, made a few late payments over time, two bounce checks and now has to pay via wire transfer or cash. I have done back flips for this family with discounts and what not. I told dcf that the next time they paid late I would charge a late fee and they will lose their discount if they pay late again.

well now DCD is saying well why didn't you remind me, why did the payment due date change, why why why..

I did respond once saying invoices always go out on the 10th of the month, one friendly reminder via email the week before payments are due. Due date has not changed, nothing has changed.

now dcd is saying well you should have called me and told me, I don't want to pay this late fee when you could have just called or text me to tell me that it was due...we normally pay you early doesn't that account for anything???

I am really frustrated right now. REALLY I have 16 families enrolled, it's not my job to chase you down to make your payment. I did my part, sent invoice and went above and beyond and sent a friendly reminder as well.

BUT I can't say that..............any one care to help me find the right words to use to respond to this last email from DCD? It is really taking all of me right now to bite my tonuge....

Thanks................and TGIF......

Quite simply, the invoice WAS their reminder, as was the courtesy REMINDER e-mail. That is exactly what I would tell them.

[dbslas]

I agree with everyone above. You shouldn't soften what you say at this point. You have done enough accommodating with this family regarding payment. I would pick one of the short and sweet responses above and be done with it. He doesn't call you every day to remind you to care for his child, nor does he have to remind his boss to pay him -- same applies to him paying you on time.

Sorry he put you in this position. It isn't fair, but happens a lot.

[daycare]

I agree with everyone above. You shouldn't soften what you say at this point. You have done enough accommodating with this family regarding payment. I would pick one of the short and sweet responses above and be done with it. He doesn't call you every day to remind you to care for his child, nor does he have to remind his boss to pay him -- same applies to him paying you on time.

Sorry he put you in this position. It isn't fair, but happens a lot.

I love the line....he doesnt call you everyday to remind you to care for his child...........'

If this continues to be a ping pong game with this dad, I am going to say this........

Thanks so much..

One hour left to go.;.......until TGIF

[Familycare71]

I believe hydro is gas

[dbslas]

I love the line....he doesnt call you everyday to remind you to care for his child...........'

If this continues to be a ping pong game with this dad, I am going to say this........

Thanks so much..

One hour left to go.;.......until TGIF

[Blackcat31]

I believe hydro is gas

Hydro electric. It's the power company.

* I think... I watch alot of HGTV and they usually mean power company when they say hydro.