22 Minutes Late...

[Mister Sir Husband]

MarinaVanessa (I am 99% sure it is her) has an excellent policy about leaving with a child when parents are late, and how to meet them to hand off the child etc. I will try and find it for you.

Excellent.. thanks..

[Brooksie]

I hope nothing happened to mom, like an accident. That s sounds odd that she didn't answer her phone.

She's a social worker. Apparently she was in the middle of counseling an emergency. But that was my thought too.

[Brooksie]

I hope you charged them!!

Definitely did. Hopefully it wont happen again

[Brooksie]

Guess who walked in the door at 5:32 today? So annoying. After a $60.00 late fee you think they would have picked up EARLY or at least before I closed.

[Mister Sir Husband]

Must be a learning curve ..

[daycare]

So how late where they? Do you close at 5??

[Michael]

MarinaVanessa (I am 99% sure it is her) has an excellent policy about leaving with a child when parents are late, and how to meet them to hand off the child etc. I will try and find it for you.

Is this it? https://www.daycare.com/forum/showthread.php?t=33410

VanessaMarina:

I recommend you put a stop to this right away. Make sure that your FT rates are cheaper than PT rates and that drop-in rates are more expensive than PT. For example this is how I charge: FT $160/week for 30-50 hours ($3.20/hr), PT $108/week for 29 hours or less ($3.72/hr) and drop-in is $40/day for 10 hours max ($4/hr) or $5/hr if they want to be part of the day.

They should reserve the time they want and stick to it otherwise they should still pay for the whole amount. PM me your email address and I'll send you my drop-in contract to give you some ideas. You can change things around to fit your needs better but these people are taking advantage of you.

I think that if they agreed to your terms already any money that they've accumulated in late fees should be paid, if you want to renegotiate their rate then fine BUT you and they already had an agreement and now they want to change it, you didn't agree to change it before they started accumulating late fees so I feel like they owe you that $.

They need to understand that although you only have them as a client you are not available to them whenever they want at their convenience. If this is the type of service that they want then they can pay extra for this. Tell them that you need to know what days they will be coming and what times, otherwise they need to call you each and every morning to ask you if you are available for care and not out doing errands, paying bills, getting your hair done, visiting a friend, at a knitting convention ... whatever. Tell them that if you don't have a client scheduled YOU ARE CLOSED.

And ... DO NOT take their child if they are not caught up with all payments including late fees. Require these to be paid daily at pick-up or ... NO PAY, NO STAY.

Trust me. I've been in your shoes. Have drop-in clients sign a contract.

[Brooksie]

So how late where they? Do you close at 5??

No, I close at 5:30, but everyone knows they need to be out of the door by 5:30, not walking in and definitely not later than. 2 minutes isn't bad. But considering yesterday I was surprised they were late at all. Although maybe I shouldn't have.

[daycare]

No, I close at 5:30, but everyone knows they need to be out of the door by 5:30, not walking in and definitely not later than. 2 minutes isn't bad. But considering yesterday I was surprised they were late at all. Although maybe I shouldn't have.

oh no, I agree...... I tell parents I close at 6, that does not mean get here at 6, that means I am done working at 6pm and am closed.......

[MyAngels]

Guess who walked in the door at 5:32 today? So annoying. After a $60.00 late fee you think they would have picked up EARLY or at least before I closed.

You should probably have a talk with her about establishing a back up plan for those days when she's unavoidably detained. I've had parents in the past who occasionally ran into this problem because of the nature of their work but they always had someone else who could come if they could not make it.

I have no problems with late pick ups and never have because I insist that they be on time, or have someone who can be here if they can't be.

[Brooksie]

You should probably have a talk with her about establishing a back up plan for those days when she's unavoidably detained. I've had parents in the past who occasionally ran into this problem because of the nature of their work but they always had someone else who could come if they could not make it.

I have no problems with late pick ups and never have because I insist that they be on time, or have someone who can be here if they can't be.

I guess I should mention DCD is not working right now.. Yesterday, and today he was home. Not to say he doesn't have things to do... but come'on