When I first opened, I had rates based on age (under 2, over 2), then I recently had a pretty big turnover and decided to switch to contracted hours for new clients (thank you, ladies!) Now, here is my problem...well, it's not a problem, yet, but I want to think ahead.
I have 2 clients who are granfathered in at the old under 2 rate. Both are infants and I'm thinking ahead for when they turn 2. I'm sure the parents are expecting me to lower their rate when their child turns 2 but I don't want to go that low again. (They are currently paying the same as my lowest new rate). They don't know that I switched to contracted hours. So, I'm wondering if I should tell them that I no longer offer that over 2 rate, but I will keep them at their current rate (because if they were on contracted hours, they would be paying MUCH more) or let them drop down to the old over 2 rate?
I hope that makes sense.
I have 2 clients who are granfathered in at the old under 2 rate. Both are infants and I'm thinking ahead for when they turn 2. I'm sure the parents are expecting me to lower their rate when their child turns 2 but I don't want to go that low again. (They are currently paying the same as my lowest new rate). They don't know that I switched to contracted hours. So, I'm wondering if I should tell them that I no longer offer that over 2 rate, but I will keep them at their current rate (because if they were on contracted hours, they would be paying MUCH more) or let them drop down to the old over 2 rate?
I hope that makes sense.
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