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Ok, so this may not seem like a big deal at all to you guys, but it's big for me. I am a big people pleaser. I hate confrontation. And I hate the idea of turning people away from my daycare. However, it had to happen this morning.
I have been in contact with this one mom who has been trying to get over to my daycare for an interview, for her little girl to start in the fall (their current daycare is closing). It's been back and forth and back and forth for a couple months now. She texted me this morning to set up a time for next week, and then ended up calling me about 5 minutes later. This was her question (keep in mind, she only wants 2 days a week at daycare anyways):
"If my mom ends up calling the day before and saying she'll take my daughter one day, then I wouldn't have to pay for that day, right?" My response was: "I do allow for 3 sick/vacation days throughout the year, but for part-time, I require a minimum of payment for 2 days a week". She then went on to say how that was probably going to be a deal breaker for them because she's a teacher and it doesn't make sense for her to be paying for the two days a week if they're not using it, and how the daycare they are at now doesn't charge them for days they're not there, and that's how she likes it, and they've been in a bad experience before when her older son was in daycare full time and ended up with pneumonia and was in the hospital and they were still charged for the full week, and blah blah blah." I just kept saying, "ok" and waiting for her to finish her story so that I could hang up and get back to the kids. It was like she kept going on and on, trying to get me to change my mind on my policy. But I didn't.
I have been in contact with this one mom who has been trying to get over to my daycare for an interview, for her little girl to start in the fall (their current daycare is closing). It's been back and forth and back and forth for a couple months now. She texted me this morning to set up a time for next week, and then ended up calling me about 5 minutes later. This was her question (keep in mind, she only wants 2 days a week at daycare anyways):
"If my mom ends up calling the day before and saying she'll take my daughter one day, then I wouldn't have to pay for that day, right?" My response was: "I do allow for 3 sick/vacation days throughout the year, but for part-time, I require a minimum of payment for 2 days a week". She then went on to say how that was probably going to be a deal breaker for them because she's a teacher and it doesn't make sense for her to be paying for the two days a week if they're not using it, and how the daycare they are at now doesn't charge them for days they're not there, and that's how she likes it, and they've been in a bad experience before when her older son was in daycare full time and ended up with pneumonia and was in the hospital and they were still charged for the full week, and blah blah blah." I just kept saying, "ok" and waiting for her to finish her story so that I could hang up and get back to the kids. It was like she kept going on and on, trying to get me to change my mind on my policy. But I didn't.
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