Dcm Wants a Refund For Friday Bc She Changed Her Mind

[Cradle2crayons]

Because I was expecting and looking forward to a quieter day tomorrow afternoon.

You don't have to explain that to mom. If you require schedule changes by Friday of the previous week, and that schedule change was that the kid wasn't going to be there, then that's that. End of story. Don't explain anything else to her because she's going to continue to argue

[Angelwings36]

You don't have to explain that to mom. If you require schedule changes by Friday of the previous week, and that schedule change was that the kid wasn't going to be there, then that's that. End of story. Don't explain anything else to her because she's going to continue to argue

Yes I will keep that in mind for next time.

[Laurel]

It is frustrating when a parent says they will pick up early and then they change their mind.

However, I do allow it. I ALWAYS assume that child will be here for the entire day even if they say they won't be, just so I won't be let down. ::

Me too, I've found that 90% of the time the parents do not pick up early.

Laurel

[JoseyJo]

It is frustrating when a parent says they will pick up early and then they change their mind.

However, I do allow it. I ALWAYS assume that child will be here for the entire day even if they say they won't be, just so I won't be let down. ::

Same here! I would be upset that the parent changed plans on us, but I would have allowed it since they do pay for that time. I have found it to be much less aggravating to plan for having dcks until 6 pm no matter what the parents say since they often flake when it comes to picking up their children early. (We don't have contracted hours- we are just open 7a-6p for 1 weekly price, no drop in/pt.)

[Laurel]

So dcm just text me:

"I understand that you book in other families when someone won't be there. I guess I just find it disappointing that it doesn't result in savings for the family who have already paid for that spot but only an increase in revenue for you."

Anyone want to comment to that?

I kind of agree with the parent although I can see both sides. You 'could' have really filled the time as she said she didn't need that time. If she didn't need it, it wouldn't be her business if you are getting revenue or not. However, now that you are in the situation you might write back something like:

I am sorry you are disappointed. I usually don't discuss what I charge others for care but in this case there will be no added revenue as I am watching a relative who will still count in my numbers. Hope this clears things up.

That should work....maybe....

Laurel

[Lyss]

So dcm just text me:

"I understand that you book in other families when someone won't be there. I guess I just find it disappointing that it doesn't result in savings for the family who have already paid for that spot but only an increase in revenue for you."

Anyone want to comment to that?

Wasn't she planning to pay for the day even though she was picking up early BEFORE she decided to change from a half day to full? Its only a problem because she's not getting what she wants now?

I would just respond about you niece if you want to give her an explanation. "My niece will be joining us for the afternoon and although I am not collecting payment for her time she however by law does count into my ratio. I was told by you DCK would not be coming and made other arrangements, I can not change this commitment at the last minute. I'm sure you understand"

Personally I'd have never given her a reason (I learned nearly this same way ) and just said unfortunatly I could not accommodate the last minute change because I had made plans with the absence of DCB in mind. Too bad, so sad

If she was a "good" DCP I would have offered a half day rate if she picked up at 1130 if she really made a stink but if she's pushy and rude I'd stand my ground.

[Angelwings36]

Same here! I would be upset that the parent changed plans on us, but I would have allowed it since they do pay for that time. I have found it to be much less aggravating to plan for having dcks until 6 pm no matter what the parents say since they often flake when it comes to picking up their children early. (We don't have contracted hours- we are just open 7a-6p for 1 weekly price, no drop in/pt.)

Maybe that's the difference. I run by contracted hours so when a family makes a change to their hours I expect them to be there by their pick up time that day or they would be charged a late fee.

For example:

A family may be contracted with me from 7:30am - 4:15pm and then request to pick up at 12:00pm. If that works for me I will allow it and ensure that their child is ready to go by 12:00pm instead of 4:15pm. If a family showed up at 12:10pm they would be charged $15 ($15 for every 15 minutes or part of 15 minutes) for being late. A schedule change is just that and I expect my policies to be followed (late pick up policy included) regardless of the schedule change.

If a family asks to pick up earlier I allow it but I expect them to be on time and they know that. I don't just assume they may not be there until 4:15pm that day even though they asked to pick up at 12:00pm because I don't allow families to make changes to their schedules and then choose to not follow my other policies in the mean time.

[momofboys]

Because I was expecting and looking forward to a quieter day tomorrow afternoon.

And you have a right to that! just b/c they changed their plans at the last minute is no reason for you to alter yours. I would not give a refund!