IS It This Or Is It That? Always An Excuse

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  • RosieMommy
    Daycare.com Member
    • Apr 2013
    • 86

    #16
    Originally posted by daycare
    I'm almost tempted to post every families drop off time on a board everyone can see.

    Smith family 7:45
    Dow family 8:00
    Smile family 8:10.

    Do you guys think this is a bad idea?
    What purpose would that serve? Like, what would it accomplish differently than what you're already doing? Random: Is the Smile family the one wanting the 7:15 drop off time? Cause if so...I can see arguments that "well, a family is here at 7:45 so you're up and ready anyway so..." Or are you pushing their time back to 7:45? Or are these just example times?

    Comment

    • Laurel
      Daycare.com Member
      • Mar 2013
      • 3218

      #17
      Originally posted by daycare
      I work on contracted hours. When families enroll I give them 3 weeks to figure out what time works best for them and then we write it down in their contact and agree to those times from then on out. Of course, I am always flexible with later or earlier drop off times or pick up times when I am given advance notice.

      well of course things change over time and some families moved to a different city or changed work hours so they have been dropping off later and later, now to where I never know when their child will be here. I have said nothing, because they are always getting here by at least breakfast time.

      Well, then everyone started doing it and I said enough. I am taking the sign in and out log and going to take the last three months average of drop off time and that will now become your contracted drop off time. Same for pick up.

      Some parents said ok, that makes sense. But then I have one that says that they still need a drop off time of 715am, even though the average time they drop off is about 815am and dropped off 2 times in a 3 month period at 715am. So I said fine, you can have the 715am drop off, but I am going to hold you to it. Part of me wonders if they are trying to find a way out of their contract.

      Well then today this DCF comes in and says well I need to know how long my daughter is sleeping during nap time becuase I cant' get her to go to bed at night. This DCF knows what time we nap, I let them know any time their child sleeps past normal nap hours and its not very often. So DCF excuse now is that because their child is napping here too long that they can't get them to go to bed on time, which then results in the DCF can't wake their child up in the morning and they are late every morning. I don't know why this kid can't go to sleep at night. We are so busy all day and have at least a solid 2.5 hours of outside hiking, runing, or playing hard most days. I fall on my face.....
      UUUGGGHHHH It's always back on the daycare any time something goes wrong.

      Part of me is sick and tired of now show 715am arrivals, I value my sleep... So part of me is really pushing for the later arrival.

      I know that the later drop off in the morning are my fault, I didn't say too much about it, as I was trying to be flexible and it really was not that big of a deal, that was until everyone started doing it.

      I am not sure if I just needed to vent or if there is any advice you could give on this, but let me say this

      TGIF!!!!!!!!happyfacehappyface
      I don't do contracted hours cause it would drive me nuts going what you're going through. :: BUT, even though parents can drop off/pick up anytime between opening and closing time some want to come even earlier or later. If it works for me, and it always has, I just charge for the early drop off or late pick up.

      Maybe assessing an added fee might work? For example, you be available at 7:15 every day but in return you get paid extra for it. (Make it an amount that you can live with. Don't cheat yourself to be nice....like we sometimes tend to do). That would make me feel less resentful for having to get up and then they didn't come. At least you'd be getting paid for that time.

      Just a suggestion. Let's see how bad they need it now.

      My closing time is 5:30 but I have one parent who pays me an additional fee to keep their child till 6:00. They pay me whether they pick up at 5:15 or 6:00. It is a weekly fee.

      Laurel

      Comment

      • Heidi
        Daycare.com Member
        • Sep 2011
        • 7121

        #18
        Originally posted by Laurel
        I don't do contracted hours cause it would drive me nuts going what you're going through. :: BUT, even though parents can drop off/pick up anytime between opening and closing time some want to come even earlier or later. If it works for me, and it always has, I just charge for the early drop off or late pick up.

        Maybe assessing an added fee might work? For example, you be available at 7:15 every day but in return you get paid extra for it. (Make it an amount that you can live with. Don't cheat yourself to be nice....like we sometimes tend to do). That would make me feel less resentful for having to get up and then they didn't come. At least you'd be getting paid for that time.

        Just a suggestion. Let's see how bad they need it now.

        My closing time is 5:30 but I have one parent who pays me an additional fee to keep their child till 6:00. They pay me whether they pick up at 5:15 or 6:00. It is a weekly fee.

        Laurel
        I agree with this. Sit them down again, and tell them that after careful consideration, you've reconsidered it. You are no longer willing to be up and ready for care at 7:15 when they usually don't come at that time.

        So, from now on, their starting time is 8:15 am (or whatever time you think is reasonable for them). If they need care earlier than that, there is an additional $5 or $10 non-refundable fee, which they must pay you at the time they request the extra hour.

        NON-REFUNDABLE...meaning they don't show, you keep the money. You are on the clock for them at 7:15, and you should be compensated, whether they show up or not.

        It's not so much about the 5 bucks, it's about respect. Put the money in a coffee can for something special for yourself.

        Comment

        • daycare
          Advanced Daycare.com *********
          • Feb 2011
          • 16259

          #19
          Originally posted by RosieMommy
          What purpose would that serve? Like, what would it accomplish differently than what you're already doing? Random: Is the Smile family the one wanting the 7:15 drop off time? Cause if so...I can see arguments that "well, a family is here at 7:45 so you're up and ready anyway so..." Or are you pushing their time back to 7:45? Or are these just example times?
          , I am not too sure what the purpose would be, other than perhaps hold them more accountable if everyone else knew too.

          If I was just a baby sitter and did not run a program, all of this would not be a big deal. BUT my morning is my busiest time of day and I NEED to have a schedule. I can't operate well without one.

          Comment

          • daycare
            Advanced Daycare.com *********
            • Feb 2011
            • 16259

            #20
            Originally posted by Heidi
            I agree with this. Sit them down again, and tell them that after careful consideration, you've reconsidered it. You are no longer willing to be up and ready for care at 7:15 when they usually don't come at that time.

            So, from now on, their starting time is 8:15 am (or whatever time you think is reasonable for them). If they need care earlier than that, there is an additional $5 or $10 non-refundable fee, which they must pay you at the time they request the extra hour.

            NON-REFUNDABLE...meaning they don't show, you keep the money. You are on the clock for them at 7:15, and you should be compensated, whether they show up or not.

            It's not so much about the 5 bucks, it's about respect. Put the money in a coffee can for something special for yourself.
            So here is what happened. DCP said they wanted the 7:15am drop off. They said that it's me causing the issue due to their child napping late and they can't get them to bed at night. So after the weekend on Monday when they drop off, they will be here no problem at 7:15am, because they will make certain their child does not nap on Sunday and therefore will be in bed on time, making Monday morning wake up a piece of cake.

            Want to know what time they got to my house MOnday morning? 8:45am.
            DCM was soooo angry that they missed breakfast and I said, no sorry you missed breakfast, you need to feed them yourself and drop off before 9am class time or you will have to wait until class is over at 12:30. Sooooooooo.... DCM showed up at 915am, we were in the backyard and I did not answer the door.

            She blew up my phone, but I did not answer, because I was in the middle of erupting a volcano. She left me a nasty message, saying I can hear you guys, blah blah blah.

            around 10:00, I finally picked up the phone and said, sorry we are in class can I call you back. At 11:15, our potty break time, I called her and she was so mad.

            I told her that this was all in our agreement, remember the one I just emailed you on Thursday??? She said she didn't realize that, but was coming to drop off at 12:30. DCM gets there at 12:30 and does not say anything. I welcome daycare kid in. DCM btw is in her workout clothing. She didn't even have to work that day.....

            Oh well......they don't come back until tomorrow, so we will see what happens.

            BTW I sent her a write up. A friendly reminder that she warning that she needs to adhere to her agreed drop off time, or call to make prior arrangements.......did not hear back....

            Comment

            • RosieMommy
              Daycare.com Member
              • Apr 2013
              • 86

              #21
              Originally posted by daycare
              So here is what happened. DCP said they wanted the 7:15am drop off. They said that it's me causing the issue due to their child napping late and they can't get them to bed at night. So after the weekend on Monday when they drop off, they will be here no problem at 7:15am, because they will make certain their child does not nap on Sunday and therefore will be in bed on time, making Monday morning wake up a piece of cake.

              Want to know what time they got to my house MOnday morning? 8:45am.
              DCM was soooo angry that they missed breakfast and I said, no sorry you missed breakfast, you need to feed them yourself and drop off before 9am class time or you will have to wait until class is over at 12:30. Sooooooooo.... DCM showed up at 915am, we were in the backyard and I did not answer the door.

              She blew up my phone, but I did not answer, because I was in the middle of erupting a volcano. She left me a nasty message, saying I can hear you guys, blah blah blah.

              around 10:00, I finally picked up the phone and said, sorry we are in class can I call you back. At 11:15, our potty break time, I called her and she was so mad.

              I told her that this was all in our agreement, remember the one I just emailed you on Thursday??? She said she didn't realize that, but was coming to drop off at 12:30. DCM gets there at 12:30 and does not say anything. I welcome daycare kid in. DCM btw is in her workout clothing. She didn't even have to work that day.....

              Oh well......they don't come back until tomorrow, so we will see what happens.

              BTW I sent her a write up. A friendly reminder that she warning that she needs to adhere to her agreed drop off time, or call to make prior arrangements.......did not hear back....
              All I can say is WOOOOOWWWWWWWW. It's funny because whenever something is going on with our kid, I always immediately think it's something me and my husband are doing at home and never think it's the sitter or daycare. So interesting. She thinks you're her babysitter and doesn't appear to respect you very much. That ****s but I encourage you to stick to your guns!
              Last edited by RosieMommy; 05-07-2013, 07:13 PM. Reason: left out a word

              Comment

              • daycare
                Advanced Daycare.com *********
                • Feb 2011
                • 16259

                #22
                Originally posted by RosieMommy
                All I can say is WOOOOOWWWWWWWW. It's funny because whenever something is going on with our kid, I always immediately think it's something me and my husband are doing at home and never think it's the sitter or daycare. So interesting. She thinks you're her babysitter and doesn't appear to respect you very much. That ****s but I encourage you to stick to your guns!
                Can I clone you. Lol
                I so have some parents like that and then I have a few that because they are wealthy treat me like well. Poopie.

                Comment

                • RosieMommy
                  Daycare.com Member
                  • Apr 2013
                  • 86

                  #23
                  Originally posted by daycare
                  Can I clone you. Lol
                  I so have some parents like that and then I have a few that because they are wealthy treat me like well. Poopie.
                  People. I have a client who tried to extort services out of me the other day. As in "do this thing for me for free or I will report you to state bar and I will say you stole my money." I. Kid. You. Not. People are CRAZY.

                  Comment

                  • daycare
                    Advanced Daycare.com *********
                    • Feb 2011
                    • 16259

                    #24
                    Originally posted by RosieMommy
                    People. I have a client who tried to extort services out of me the other day. As in "do this thing for me for free or I will report you to state bar and I will say you stole my money." I. Kid. You. Not. People are CRAZY.
                    Holy cow!! Looks like crazy comes in all walks of life.

                    Isn't that blackmail ??

                    Comment

                    • RosieMommy
                      Daycare.com Member
                      • Apr 2013
                      • 86

                      #25
                      Originally posted by daycare
                      Holy cow!! Looks like crazy comes in all walks of life.

                      Isn't that blackmail ??
                      I think it would be if I actually stole money from him. He's crazy.

                      Comment

                      • Heidi
                        Daycare.com Member
                        • Sep 2011
                        • 7121

                        #26
                        ok, daycare...

                        now that I know the whole story, I would tell them that effective immediately, you will only accept their child into care between 8:15 and 9 am. If they want breakfast, it's at...xx. Nap time is from x to x, and if they prefer their child not nap, they need to pick her up by x.

                        If that does not meet their needs, then they need to find another arrangement.

                        THE END!





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