Refund Policy

[Starburst]

Another thing you could do (for future clients) is have them pay a non re-fundable deposit that would cover the 2 week notice and then just try to encourage them to make their 2 weeks notice towards the end of the month (if that makes sense)- probably a lot more complicated but tell them that it's non refundable. Or you can change your policy that you need a months notice.

[CrackerJacks]

I also charge monthly and have a one month withdrawal policy.

" I require one month written notice (on or before the first of the month, for the following month) if you would like to withdraw your child from Xxxxxx. Fees will still be due if the parent withdraws the child before notice is given, or at any given time during the notice. One month’s fees may be paid in lieu of one month’s notice. Termination notice will NOT be accepted while provider or parents are on vacation".

[Unregistered]

Daycare refund.

My sons first day of daycare was yesterday for summer camp. I paid enrollment fee, fun activity fee, backpack and shirt fee along with my first two weeks. as soon as I picked him up. He ran to me and told me mom lets get out of here. He started to cry and said he never want to go back there. He even said mom I know sometimes I dont listen to you but please don't take me back there. I dont feel safe. that was the trigger. I called the daycare that night and told them I wasnt taking my son back there to give me a call. I asked to speak to the director.. Well she kept on sending me to the assistant. I explained my concerns and told her I understand if you keep the enrollment fee and I will pay for that day. however, as a parent my concern is my son not wanting and not feeling safe. I did not accuse them of anything however, her response was that they will not refund me at all. I told her even as a parent concern when your own child tells you that they do not feel safe at the place. She said she will need to talk to corporate and I told her please let them contact me. I still have not heard from them.

[Blackcat31]

My sons first day of daycare was yesterday for summer camp. I paid enrollment fee, fun activity fee, backpack and shirt fee along with my first two weeks. as soon as I picked him up. He ran to me and told me mom lets get out of here. He started to cry and said he never want to go back there. He even said mom I know sometimes I dont listen to you but please don't take me back there. I dont feel safe. that was the trigger. I called the daycare that night and told them I wasnt taking my son back there to give me a call. I asked to speak to the director.. Well she kept on sending me to the assistant. I explained my concerns and told her I understand if you keep the enrollment fee and I will pay for that day. however, as a parent my concern is my son not wanting and not feeling safe. I did not accuse them of anything however, her response was that they will not refund me at all. I told her even as a parent concern when your own child tells you that they do not feel safe at the place. She said she will need to talk to corporate and I told her please let them contact me. I still have not heard from them.

How old is your son and did he elaborate as to why he does not feel safe? That seems to be a fairly broad statement so just curious as to the specifics.

As for refunds What does your contract say about refunds?

[Cat Herder]

It could be something as simple as feeling more freedom for the first time and he was not sure how to function in a group of kids independently.

For some kids, not having learned to be with peers as the primary relationship, instead of the adults, suddenly being expected to go be a kid can come as quite a shock.

They are expected to be one of a group, not the center of focus and would not have access to an adult in anything other than a supervisory capacity. He may not have learned that his peers are kids, not adults. This is a really common problem.