I want people to respect my hours and time, but on another I feel like I'm dealing with people that only want things their way or the highway. I can't afford to lose people.
I made a dcd mad today because he showed up an hour earlier than he was supposed to. I had already told him that we would need to adjust his contract if that is what he wanted to do (with notice of course). So since I'm passive aggressive I text that I was in the shower when he called and I was expecting him at 1:30. So now he is mad and said I never answer their phone calls (not true, I might miss a call but I'm not ignoring them, and they honestly don't call me hardly at all).
Anyway he didn't bring her back at the scheduled time. They are only pt so I wouldn't be losing a ton of money, but I'd at least like another family to fill their spot first.
Do other providers find it hard to find a balance between being flexible or being strict with hours/time?
I made a dcd mad today because he showed up an hour earlier than he was supposed to. I had already told him that we would need to adjust his contract if that is what he wanted to do (with notice of course). So since I'm passive aggressive I text that I was in the shower when he called and I was expecting him at 1:30. So now he is mad and said I never answer their phone calls (not true, I might miss a call but I'm not ignoring them, and they honestly don't call me hardly at all).
Anyway he didn't bring her back at the scheduled time. They are only pt so I wouldn't be losing a ton of money, but I'd at least like another family to fill their spot first.
Do other providers find it hard to find a balance between being flexible or being strict with hours/time?
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