What To Do, What To Do...

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  • Chatter Box
    New Daycare.com Member
    • Oct 2012
    • 115

    What To Do, What To Do...

    A little frustrated right now. I had a couple parents drop off sick kids Monday. Both said they were sick over the weekend and miraculously fine and no longer contagious but just not eating or drinking much. Both of them I called to have them picked up because they were CLEARLY not ok.

    One said that she would have her mom watch him the following day while leaving which was great. She should have done that to begin with but I was just glad to not have the argument.

    The other said that she had her 13 month check up Tuesday afternoon (which she scheduled because I was only open a half day for my kid's own wellness check ups). So she would see how she was in the morning and let me know if she would be ok to bring. Neither gave me a hard time about actually picking them up sick. Neither child was running a fever at any point but they were both lathargic, not eating or drinking and wanted to sleep. If they were awake the just wanted to be held and was nearly hysterical if they were not being held.

    I should have told her not to bring her at all but I figured there was absolutely no way that she was going to have made that big of a turn around and be feeling good enough just by the look of her. I figured mom would realize the loss of the half day of care wouldn't even be worth bringing her.... so I did not count on her showing up with her.

    Due to my half day, I only had my nephew and my daughter. You can imagine my shock when mom showed up with DCG. Still lethargic. Still not eating or drinking. She passes her off and says oh good you don't have a full house. She says she did eat last night and took some juice but didn't want much this morning. She will just probably sleep the whole time since she's only here a half day so she can just stay in bed and she leaves.

    So, I'm absolutely fuming.... as she is telling me this... and even more so after she has left. Obviously I should have told her to turn around and take her child with her but I did not. Big mistake. They pay on time (Monday mornings). I usually don't have a ton of problems with them at all. Just little things here and there. Mom and dad are (last I knew) together but they do not live together. His car stopped working about a month ago. I have no seen him in a month because he has no car to pick her up and drop her off but they do pay on time and ensure I have all her supplies on time.

    The only reason I let her stay yesterday was because it was just my daughter and nephew and it was only a half day and she probably was going to sleep the whole time. I should not have opened that can of worms even still I know, but I did. So she did sleep until 11:00. I got her up to feed her. (She was leaving by 12:30). She screamed the whole time. She didn't want to eat. She didn't want to drink. She just wanted to be held and shrieked even then. Mom comes in and she is sobbing. I told her there was no way I was going to be able to watch her until she makes a huge turn around. She says, "well we will just see what the doctor has to say this afternoon and I will give you a call whether she will be here tomorrow...."

    I said, "No, you don't understand. I cannot watch her at all tomorrow. I'm sorry but she is just way too sick."

    Her face turned about 3 shades of PO'ed. She was just like, "She's no work. She doesn't have to be out she can just stay in bed because all she wants to do is sleep." I explained that "whatever she has is clearly contagious. She hasn't run a fever and two of them have it." I said, "on top of it, she is excessively clingy when she is up. She's lethargic. She's not eating or drinking and of the two days she's been here I've changed two BARELY damp diapers. I can't have her up with the other kids. I'm not sacrificing my break to spend time with her when none of the other kids are up ...have to disinfect everything before they GET up and (not that it matters) but I have a 5 week old child starting part time tomorrow and there is no way I can watch her."

    She tells me that dad will just have to watch her tomorrow then in a not so pleasant demeanor turns around a leaves without even saying goodbye. So I hear nothing today. I emailed mom at work. No response so I'm thinking either she's still ticked off at me or she ended up having to stay home.

    I just get an email from dad that they had to admit her to the hospital and she will be in for 2-7 days in ICU. They are doing a slew of tests. They have no idea what's wrong yet and he asked for me to give him a break on the paying me due to how much they are looking at in hospital bills and he clearly can't afford to even get his car fixed or a new one.

    While I'm concerned about the child, I'm still ticked off about yesterday....

    Clearly it was my fault for letting her come at all yesterday. Now I'm thinking since I had two offenders this week and one different one two weeks ago I'm going to have to repost my sick policy. A child in the hospital and still being brought here ... obviously these parents need to WAKE UP!

    What should I do about the "break" in payments? Obviously they pay me on time. I want to be accommodating because I usually don't have issues but I need to lay some VERY firm groundwork while doing this that this does not happen again.

    BTW the other child came back today and he is acting normal.
  • TheGoodLife
    Home Daycare Provider
    • Feb 2012
    • 1372

    #2
    If it's in our policy to pay, I'd make them pay. Maybe offer to have a payment plan for the time off (spread out of the next 4 payments or something). Goodness, what if you didn't stick up for yourself and the little girls was in your care when she got so sick? Poor thing! I'd be sympathetic with them but stick to the policies. Otherwise they'll expect it whenever they don't bring her. I hope the little girl is OK!

    Comment

    • Blackcat31
      • Oct 2010
      • 36124

      #3
      Ok, wait....DCM is mad at YOU because you wont' do what she wants and now they want a favor from you?!?!


      ::::::::::::::::


      nope.

      Kindness and respect is a two way street and I refuse to be the only one participating.

      Comment

      • Unregistered

        #4
        I'm scared to think what would have happened if she had not had a Drs appointment already scheduled. Obviously Mom was not reading the signs of being lethargic and not producing went diapers as being serious. Hey look, she is easier to take care of because she is so sick

        First reaction is to say rate stays the same in my opinion. Exceptions are possibly made for respectful long standing clients.

        If I gave them a break it would come with a letter of warning about adhearing to sickness polices and being respectful.

        Poor child

        Comment

        • CedarCreek
          Advanced Daycare.com Member
          • Jan 2013
          • 1600

          #5
          No break on the payments. They don't make you pay the hospital bill right there, it will take almost a month for it to affect them.

          She might not have ended up in the icu if they would have been more attentive.
          Last edited by CedarCreek; 03-20-2013, 11:43 AM. Reason: grammar

          Comment

          • bunnyslippers
            Daycare.com Member
            • Jan 2012
            • 987

            #6
            What is in your contract regarding payment? Is it due regardless of attendance?

            As hard as it can be, and as much as your emotions may tell you differently ~ I would not allow them to not pay. Unless you are in a different boat then most of us, you aren't running a daycare business because you just love it. It is a business, and a job, and a contract. They will still have to make cable, mortgage and car payments. Your fee shouldn't be consdered any LESS important than any other payment they need to make.

            In cases like this, I will sometimes make the family a meal or two to stick in their freezer.

            Good for you for insisting the parents get that poor baby evaluated!

            Comment

            • wdmmom
              Advanced Daycare.com
              • Mar 2011
              • 2713

              #7
              The only way I allow any break in payments is if the child is gone for a full weeks time frame. As in...if the child is absent today, tomorrow and Friday, they still pay the rate. If the child will be gone ALL of next week, I would charge half their weekly rate but if they are wanting to utilize any day next week, they pay the full rate.

              Comment

              • Chatter Box
                New Daycare.com Member
                • Oct 2012
                • 115

                #8
                Originally posted by bunnyslippers
                What is in your contract regarding payment? Is it due regardless of attendance?
                It is due regardless of attendance.

                Would you visit them in the hospital? I feel like I should. I honestly wonder what would have happened as well if that appointment was not prescheduled. I feel like this mom doesn't get concerned enough about some things and that she acts like I'm just this over worried over protective mom that takes her kids to the doctor for every sneeze...which I'm not, but that's the way she makes me feel.

                Good grief...

                When I was working I loved any excuse to stay home with my child. I'm so sick of these people who have this attitude when they come here like their company is going to implode if they don't show up for a day or two. Yes, you might not have that extra day you forget to tell me about when you drop your kid off and run all over the town instead of work. Because THAT is what really matters.

                The company is not going to go under for crying out loud and they will never see you as a martyr for working through your kids illness. And ...if they are going to shut down it wasn't because of you.

                Comment

                • CedarCreek
                  Advanced Daycare.com Member
                  • Jan 2013
                  • 1600

                  #9
                  Originally posted by Chatter Box

                  Would you visit them in the hospital? I feel like I should.
                  Depends on what they diagnose her with...

                  I might just send the little girl a "care package" with a coloring book and crayons and some dress up jewelry for her to play with in the hospital.

                  Comment

                  • bunnyslippers
                    Daycare.com Member
                    • Jan 2012
                    • 987

                    #10
                    I don't think I would go and visit. Sending something to the hospital would be a nice gesture, but I think visiting may blur the lines a bit, and it seems like this family may already be pushing for extra and special. Best to keep it professional, but still kind.

                    Comment

                    • Chatter Box
                      New Daycare.com Member
                      • Oct 2012
                      • 115

                      #11
                      Mom emails me today (from work) and tells me that they are "possibly" releasing her tomorrow evening "assuming things continue to go well and she can stop throwing up". They also put her on a clear liquid diet until she can go 24 hours without throwing up. They still do not know what she has and probably will not ever figure it out but she is on some heavy duty antibiotics.

                      She has a double ear infections and the doctors are now telling her to get her tubes (which I have been telling her for 5 months). So she has finally scheduled an ENT appointment for Monday.... and she will be dropping her off regular time Monday and picking her up at 11:00 :confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused:

                      I am assuming (with this parent) that she will also be expecting to drop her back off after the appointment as well but did not mention that part.

                      She apologized for bringing her this week and possibly exposing me and the other kids though... riiiiiiiiiiight She also said that I will need to start giving her all of her fluids in a bottle until she starts using a sippy cup better and that I need to be giving her juice to hydrate her which is not on my meal plan and I do not provide.

                      Comment

                      • Chatter Box
                        New Daycare.com Member
                        • Oct 2012
                        • 115

                        #12
                        Here is my response to her:

                        Just a reminder, I only serve milk and water here. My daughter has an allergy to some fruits and juices so I rarely have juice in the house, so I did not make it part of my meal plan in the handbook. If the doctors recommend she drinks juice you will want to bring some with you.

                        Make sure you get a doctor’s note from the hospital stating that she is ok to come back into care here. I am no longer going to be allowing children into care and sleeping off illnesses that fall outside of my sick policy while here. So I need to know that she will be well enough to be able to participate in a normal schedule and play time without getting everyone sick and hindering me from giving attention to everyone else. I need to know that she’s not bringing illness in.

                        It is cold and flu season still. A large concern I would have for a girl who at this point is in the hospital still throwing up, on a liquid diet and planning on being here Monday, is that she is ready to be back and a small cold or something is not going to set her farther back. She was very lethargic when she was here and she will need to be leaps and bounds better than she was this week.

                        I am going to be re-distributing my sick policy to all families. I just have too many people in general bringing children into care that are way too sick to be walking through my front door. So a re-fresher will be going out to everyone and I am going to be much more firm with it going forward. This situation has brought it to my attention that by being too accommodating outside of my policy, it is putting all the children and me and my family at risk.

                        I have been really worried about her. I hope she does make drastic improvement this weekend. I really miss her! dcb1 and dcb2 have been asking about her a lot. I am so glad to hear about the tubes! Thank goodness! That will be a huge help I am sure.

                        I did mention to dad last night in my email that I would get you both a copy of my handbook due to some other questions he presented regarding payment during sick time. If you guys have any more questions feel free to email or call me. Keep me posted and give me a call Sunday night so I know what is going on and what her progress is like by then since she is still so sick right now.

                        Thank you!

                        Comment

                        • JenNJ
                          Advanced Daycare.com Member
                          • Jun 2010
                          • 1212

                          #13
                          Originally posted by Chatter Box
                          Mom emails me today (from work) and tells me that they are "possibly" releasing her tomorrow evening "assuming things continue to go well and she can stop throwing up". They also put her on a clear liquid diet until she can go 24 hours without throwing up. They still do not know what she has and probably will not ever figure it out but she is on some heavy duty antibiotics.

                          She has a double ear infections and the doctors are now telling her to get her tubes (which I have been telling her for 5 months). So she has finally scheduled an ENT appointment for Monday.... and she will be dropping her off regular time Monday and picking her up at 11:00 :confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused:

                          I am assuming (with this parent) that she will also be expecting to drop her back off after the appointment as well but did not mention that part.

                          She apologized for bringing her this week and possibly exposing me and the other kids though... riiiiiiiiiiight She also said that I will need to start giving her all of her fluids in a bottle until she starts using a sippy cup better and that I need to be giving her juice to hydrate her which is not on my meal plan and I do not provide.
                          1. They need to pay. You cannot let their problems become your own. This is how resentment builds in a childcare relationship -- ask me how I know...
                          2. Tell her you need a note from the doctor in the ICU saying she can return to a childcare setting. Remind her that she must be able to FULLY PARTICIPATE in order to attend. Normal eating, drinking, and activities. Anything else and she must not be in childcare.
                          3. She needs to provide a Dr. note for the juice AND provide the juice and bottles.

                          Comment

                          • JenNJ
                            Advanced Daycare.com Member
                            • Jun 2010
                            • 1212

                            #14
                            Ha! We cross posted. Good for you!

                            Comment

                            • Blackcat31
                              • Oct 2010
                              • 36124

                              #15
                              Originally posted by Chatter Box
                              They also put her on a clear liquid diet until she can go 24 hours without throwing up.
                              Originally posted by Chatter Box
                              Here is my response to her:

                              Just a reminder, I only serve milk and water here. My daughter has an allergy to some fruits and juices so I rarely have juice in the house, so I did not make it part of my meal plan in the handbook. If the doctors recommend she drinks juice you will want to bring some with you.
                              The first post says a clear liquid diet until she can go 24 hours without throwing up so until she has been vomit free for 24 hours she shouldn't be in your care anyways so I see no need for you to provide a clear liquid diet.

                              If she is sick enough to require any type of special diet (other than non-illness related issues) I wouldn't allow her to be in care.

                              Originally posted by Chatter Box
                              Make sure you get a doctor’s note from the hospital stating that she is ok to come back into care here. I am no longer going to be allowing children into care and sleeping off illnesses that fall outside of my sick policy while here. So I need to know that she will be well enough to be able to participate in a normal schedule and play time without getting everyone sick and hindering me from giving attention to everyone else. I need to know that she’s not bringing illness in.

                              It is cold and flu season still. A large concern I would have for a girl who at this point is in the hospital still throwing up, on a liquid diet and planning on being here Monday, is that she is ready to be back and a small cold or something is not going to set her farther back. She was very lethargic when she was here and she will need to be leaps and bounds better than she was this week.

                              I am going to be re-distributing my sick policy to all families. I just have too many people in general bringing children into care that are way too sick to be walking through my front door. So a re-fresher will be going out to everyone and I am going to be much more firm with it going forward. This situation has brought it to my attention that by being too accommodating outside of my policy, it is putting all the children and me and my family at risk.

                              I have been really worried about her. I hope she does make drastic improvement this weekend. I really miss her! dcb1 and dcb2 have been asking about her a lot. I am so glad to hear about the tubes! Thank goodness! That will be a huge help I am sure.

                              I did mention to dad last night in my email that I would get you both a copy of my handbook due to some other questions he presented regarding payment during sick time. If you guys have any more questions feel free to email or call me. Keep me posted and give me a call Sunday night so I know what is going on and what her progress is like by then since she is still so sick right now.

                              Thank you!
                              Personally, I wouldn't allow this child back into care until she is 100% back to normal. Any thing before then would probably be too much and cause her to re-lapse

                              I'm sorry but a stay in the hospital, ICU no less, is grounds for at least a week's exclusion so they can rest and recover.

                              This mother needs to put her child first and do what's right by her.

                              Comment

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