Freaking Out Here

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  • dave4him
    Advanced Daycare.com Member
    • Oct 2011
    • 1333

    Freaking Out Here

    My minute menu is gone! My computer crashed so i redownloaded the program and there is nothing in there! All of a years worth of stuff is gone! What do i do
    "God said, ‘I have found David son of Jesse, a man after my own heart. He will do everything I want him to do.'"
    Acts 13:22
  • MissAnn
    Preschool Teacher
    • Jan 2011
    • 2213

    #2
    Originally posted by dave4him
    My minute menu is gone! My computer crashed so i redownloaded the program and there is nothing in there! All of a years worth of stuff is gone! What do i do
    Don't worry. All you need to do is reload the program. The info is not kept on your computer. Just put in your name and password and it should all be there!

    Comment

    • dave4him
      Advanced Daycare.com Member
      • Oct 2011
      • 1333

      #3
      I tried that but there is nothing. It loads like i have never done anything with it. I know i was set to renew soon, do you think they just dumped everything?
      "God said, ‘I have found David son of Jesse, a man after my own heart. He will do everything I want him to do.'"
      Acts 13:22

      Comment

      • MissAnn
        Preschool Teacher
        • Jan 2011
        • 2213

        #4
        KidKare Support At KidKare, we believe in providing exceptional support to our users. Whether you’re a sponsor, center, home, or guardian, we’ve got you covered! Help Center Whether you’re a new user just getting started or a seasoned pro looking to optimize your experience, we’ve got you covered. Account Management Passwords Login Assistance Billing Support […]


        I would contact customer service with the above link. They should be able to get you up and going. Good lick!

        Comment

        • Unregistered

          #5
          2012 entered info would be accessed through "forms" by choosing "last year". It is too late to alter it, IME.

          Anything entered in 2013 should still be there.

          Look in the online handbook for contact numbers.

          Comment

          • dave4him
            Advanced Daycare.com Member
            • Oct 2011
            • 1333

            #6
            Ill give them a call.
            "God said, ‘I have found David son of Jesse, a man after my own heart. He will do everything I want him to do.'"
            Acts 13:22

            Comment

            • dave4him
              Advanced Daycare.com Member
              • Oct 2011
              • 1333

              #7
              YEAH!!!! Apparently i had the wrong log in information. I must have switche log in names somewhere between trail and purchasing. Anyway all good now. Which is good cause its tax time
              "God said, ‘I have found David son of Jesse, a man after my own heart. He will do everything I want him to do.'"
              Acts 13:22

              Comment

              • SilverSabre25
                Senior Member
                • Aug 2010
                • 7585

                #8
                OH, good, Dave I'm so relieved for you!
                Hee hee! Look, I have a signature!

                Comment

                • Meeko
                  Advanced Daycare.com Member
                  • Mar 2011
                  • 4349

                  #9
                  happyfacehappyfacehappyfacehappyfacehappyfacehappyface

                  Comment

                  • mema
                    Daycare.com Member
                    • Jul 2011
                    • 1979

                    #10
                    Glad you got it figured out! My computer crashed at the end of the year last year and when I went to log on, it wouldn't let me either-I forgot I had changed the password

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