I have found that over the years, the way to deal with these things is to be short and sweet. Think about it on your time, not with them around, if possible. Consider your policies, and why you have them- most of mine were added after families like that.
Do not feel awful- they sure don't. (At least not for the way they treated you.)
Do not feel awful- they sure don't. (At least not for the way they treated you.)
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