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I have never had to do it, but would! I could not let a bill start racking up. She may not have had the money, but it was her choice not to work it out with you. Hang in there.....
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So do you think they'll be back?
I used to have a family that paid monthly. I just could not afford for them to be late. One Monday I told her no pay - no stay but she paid right then and there. I have never actually had to turn someone away.Comment
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She just called me 30 minutes ago saying she'll have payment when she's off work. She had to ask for an advance from her boss. I haven't received an apology as she was talking kind of fast and was on a company line. I'll have to have a nice chat with her this evening, though.
I'll let you ladies know how it goes.Comment
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Well guys she just left and paid me for the past two weeks plus this week. I had to have a long heart to heart with her to let her know where I stood and how we should better communicate.
Even though it lead to this, I think our relationship will be much better going foward. My gut is usually right, I hope it isn't wrong this time.
This was so hard but so worth it in the end. 1 problem parent down, 1 more to go.Comment
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I had to turn a dcm with dcg away at the door and handed her my term letter while I did. I felt like complete crap because I thought due to our previous phone conversation about late payments, and told her point blank that if she didn't pay me to not drop off on Monday. I didn't hear from her all weekend and assumed that I wouldn't be seeing her again. She tries to drop off on Monday and doesn't have payment!! I was sooo shocked! Her daughter is trying to come in the door and I have to tell her to wait and that I need to talk with her mom. It was terrible and mom was MAD. She said, "Wow, really, well I can go and get it." Sorry, at this point I can no longer continue to provide care.
I cannot continue to have a client that I have to worry about payments. My policies are clear on this point. Just sad that dcg had to come up expecting to go to dc.
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@Providerandmomof4, I know you were LIVID and hurt at the same time
I don't think it'll work out with this parent. Even though we had a talk the other night, mom had the nerve to say some off the wall things last night at pick up. I gave her an extra copy of my contract/policies but this time I highlighted the information regarding pickup because yesterday morning she calls me asking me how my rates were determined (mind you at the initial 3 HOUR interview we spent time talking about rates; the first thing we cover on my contract) then attempted to have another debate with me about what part time care is considered to be. :
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When I gave her my contract, she commences to say "It's a shame my daughter had to miss school Monday" so I reply "It surely is". I had to briefly remind her that she has another copy of the contract so she should read it thoroughy so that this mishap doesn't happen in the future. We should be able to properly maintain our business relationship.
She then says "Well it's not business-like when you left my child outside and not allowing her to attend school that day"
I countered "It's my business and my policy. Maybe you should acknowledge the irresponsibility on your part" and left it at that.
This is not how business is suppose to be done. I already see that when I enforce my rules, this is the type of backlash I expect. I really want to term this lady. I just don't know the words to put in this letter.Comment
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awww heckkkk no.. see i was just thinking this.. sometimes after you have been disrespected in such a way, there is really no going back..the only alternative is to term because you see what her idea is about you and your daycare and how dare she feel like after the fact she can still go back and forth.. SHE could have termed herself and took her child elsewhere right then and there.. why did she even come back to give you drama???@Providerandmomof4, I know you were LIVID and hurt at the same time
I don't think it'll work out with this parent. Even though we had a talk the other night, mom had the nerve to say some off the wall things last night at pick up. I gave her an extra copy of my contract/policies but this time I highlighted the information regarding pickup because yesterday morning she calls me asking me how my rates were determined (mind you at the initial 3 HOUR interview we spent time talking about rates; the first thing we cover on my contract) then attempted to have another debate with me about what part time care is considered to be. ::
When I gave her my contract, she commences to say "It's a shame my daughter had to miss school Monday" so I reply "It surely is". I had to briefly remind her that she has another copy of the contract so she should read it thoroughy so that this mishap doesn't happen in the future. We should be able to properly maintain our business relationship.
She then says "Well it's not business-like when you left my child outside and not allowing her to attend school that day"
I countered "It's my business and my policy. Maybe you should acknowledge the irresponsibility on your part" and left it at that.
This is not how business is suppose to be done. I already see that when I enforce my rules, this is the type of backlash I expect. I really want to term this lady. I just don't know the words to put in this letter.
i know someone will come on soon with ideas cuz you need to term her ASAP!!!Comment
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Dear DCM
This is written notice of my intent to discontinue our child care services agreement.
At this time, I do not feel that the level of trust and respect is where it should be for us to continue doing business together.
The last day I will provide care for your child is Jan XX, 2013.
Best of luck to you in finding care that better suits your needs.
Sincerely,
Provider.
$20 says this mom knows it is alreaydy coming....she is just waiting for you to pull the trigger so she can be the injured party.
HTH
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I know, right? She could have taken that "off" day to look for another provider. At that moment in time, I almost forgot I was a provider for a slight millisecond. Then I came back to my senses.
But if I know the local providers like I know them, they will charge more, require a deposit and she wouldn't be back after the bill has been paid. My old daycare provider that's two blocks away (the one who helped me start my daycare) requires a deposit and she has to be paid in advance.Comment
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This helps a GREAT deal, BlackCat. lovethislovethislovethisDear DCM
This is written notice of my intent to discontinue our child care services agreement.
At this time, I do not feel that the level of trust and respect is where it should be for us to continue doing business together.
The last day I will provide care for your child is Jan XX, 2013.
Best of luck to you in finding care that better suits your needs.
Sincerely,
Provider.
$20 says this mom knows it is alreaydy coming....she is just waiting for you to pull the trigger so she can be the injured party.
HTH
I feel that is she is waiting for that as well. My younger parents are waaaaaaaayyyyyy more responsible than she is. She is knocking on 50. I expected our business experience to be more than this.Comment
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Update
I wanted to give you guys an update. I have been so busy and disgusted at the same time.
So I gave her the term letter Wednesday to discontinue childcare on Friday. I could no longer take the disrespect. She looks at the letter and didn't put up a fuss but slammed my door after uttering "unprofessional b!tch. Thursday and Friday go as normal. I didn't say anything to her, vice-versa. Today she gives me a call but I let it go to voicemail.
She tells me that she's found another provider and she's is much more reasonable than I was. That she called DCFS on me and I am being investigated because I am not supposed to charge her childcare fees nor give her a quote for childcare until she receives an approval from the state child care subsidy program.
This was a state subsidy client and how I have it is I have the parents pay a portion of childcare and IF they receive an approval, all monies paid previously will be refunded minus any co-payments that apply. This is in my contract.
She's telling me that according to DCFS I can't do it. ::
The state subsidy will tell you upfront that it is the responsibility of the provider to collect some form of payment because there is no guarantee that the client will be approved. I didn't call her back, I just laughed it off.Comment
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Sorry she reported you but you kind of saw that coming...
You also did nothing wrong so let them come. She thinks being on assistance earns her "special" and when she didn't get it, she reported you.
Who't the dumb B now?
I feel sorry for her new provider.
Be happy she is gone and not your problem anymore and don't fret the report to CPS. It is part of the business and as long as you are doing your joba and being the best provider you can be, don't sweat it.
My licensor always reassures us that 99.9% of reports are from parents who didn't get "special".
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