Slander....Need Advice

[Unregistered]

Similar situation.... looking for thoughts...

Sorry this is an old thread; hoping to get some opinions on a similar situation. I imagine a lot of us are dealing with this type of thing more now.

Short story: Parents agreed to the terms of our contract (by signing-it was obvious later that they never read it). My contact has worked fine over the years for my other families but then they actually read it.

So they signed, didn't read, then proceeded to violate policies related to contract times, and brought outside food w eggs to top to our home (i don't allow outside food especially because of egg & peanut allergies). I was forced to terminate care immediately. Their "do whatever I want" behavior made giving them anymore time in our home feel like a liability so we termed without notice. Oy vey....the joy of parents behaving badly.


They posted a review with complaints all related their contract violations (and in short that I would put up with it!) and that I gave short notice. Then a follow up complaint with licensing over the same issues which was reviewed and deemed unfounded.

I did respond to the online review with short to the point 'sorry for any misunderstandings about our policies' type statement. I know what I wanted to say but they are not the only audience.

Now waiting for it to blow over, but in the meanwhile I'm wondering is there anything else we can or should do??

[Michael]

I would ask some of your current and past families to also comment on the review about how they liked your daycare. Flood the section with good reviews.

[Unregistered]

Thank you Micheal! that was my first instinct. I did get some of my families to add reviews. The angry mommy sounds like an entitled raving lunatic to me and I hope others. My first instint was to address all the inaccuracies in her review like why I termed but I left it plain an simple stating "I was sorry for any misunderstandings of our policies". I think less is probably more in this case. It's just so frustrating and its a slow time of year to fill openings. Seems spring and fall are the busiest but I worry it will affect us financially. I've thought about a cease and desist but imagine it's not worth the trouble.

[Unregistered]

I’m dealing with slander right now and it’s so stressful

Hi,

I really hate this is happening to you. You should probably contact a local business attorney because I’m getting ready to do the same.

I currently have a former client who’s child can be very aggressive and she sometimes displays emotional issues. She has come to daycare with scratches on her and I’ve documented and informed the parent in which stated that she was aware. She’s even harmed her cousin in which was attending here as well. Well the week before last, the child was asleep on her mat and she started whining a little and I went over to her because I smelled bowel movement. Well she had put her hand in it and had it all over herself and her sleeve. I pulled back her cover and made sure I took pictures to document. When I got her up to clean her; I notice she had a scratch on the other side of her face under her chin. I’m not sure if she tried to wipe the feces off or what, but it was a bit devastating to me that it happened. I immediately documented and contacted the mom. She stated that she hadn’t had this issue at home and that she may be agitated and acting out of being the only child syndrome. I told her that I had put Neosporin on it as well. When the aunt picket her up I informed her as well and her response was that the child knows not to try that stuff with her. After a couple of hours the mom contacted me saying that she didn’t believe the child scratched herself and that her whole face wasn’t in one of the pictures that I sent. She since then removed the child, contacted DCS, the police in which I have emailed him everything he asked for; and I’ve had a news reporter to call to get my side of the story but I didn’t speak with her. I’m in the process of getting licensed and this is so frustrating!