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DCD dropped off his check this morning (we have a payment box), and texted around 10:00 to say he wasn't sure how to make it out for the holidays, so according to our contract he thinks it was right - but let him know if it needs to be changed. I go get the check and it is one day short (DCB comes two days a week). Per our contract we are closed Dec 24-26 for Christmas and have 5 paid vacation days a year, which we take between Christmas & New Years. Also I noted that these days are paid on the hOliday calendar we passed out on October.
So we will be closed both days that DCB comes next week, so I was confused how DCD took one day's pay off - but only one - which was he paying/not paying for ? So when he comes in, we asked what his thought process was - and he said well next Tuesday is Christmas so that is a paid holiday in the contract - but on Thursday you are just closed, so I didn't include payment for that. So we told him, well that is our vacation. Then he said "so I am paying you extra ?". Now keep in mind his tone was respectful. But no - not extra - just the same as you always pay. I don't think he understood, although he wrote a new check. I just hate when parents do that, I feel like that is where daycares get this big bad daycare reputation, when people just don't fully understand what they are paying for .
I know not everyone agrees with paid vacation, but it is in our contract.
I know this is no new complaint, but the reason we have policies, handbooks, and contracts is to avoid this, and not have to deal with the complication or confrontation. I Thought about copying the page from the policies, just so they can understand and don't feel like we are taking "extra" money.
So we will be closed both days that DCB comes next week, so I was confused how DCD took one day's pay off - but only one - which was he paying/not paying for ? So when he comes in, we asked what his thought process was - and he said well next Tuesday is Christmas so that is a paid holiday in the contract - but on Thursday you are just closed, so I didn't include payment for that. So we told him, well that is our vacation. Then he said "so I am paying you extra ?". Now keep in mind his tone was respectful. But no - not extra - just the same as you always pay. I don't think he understood, although he wrote a new check. I just hate when parents do that, I feel like that is where daycares get this big bad daycare reputation, when people just don't fully understand what they are paying for .
I know not everyone agrees with paid vacation, but it is in our contract.
I know this is no new complaint, but the reason we have policies, handbooks, and contracts is to avoid this, and not have to deal with the complication or confrontation. I Thought about copying the page from the policies, just so they can understand and don't feel like we are taking "extra" money.
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