I think that for you, you did the right thing. If them being late all of the time didn't sit with you and was driving you crazy and you wanted to term, then you deffinetely did yourself a great service.
Personally I would have handled it a little bit differently like I would have spoken to them in person and had the term letter in hand and just told them that I didn't want their late fees, I wanted them to pick up on time and if that was something that they couldn't do then this wasn't the place for them. Then I'd leave the choice to them ... pick up on time from now on or it's an immediate termination the next time they are late or they can take their walking papers right then and there.
I have to bring up the issue of another provider that terminated care through email and the mom never got it and that turned into a great BIG mess (not everyone checks their emails regularly) so theres that issue too. I think that a phone call even would be enough just to make sure that they got the termination notice and to make sure that they know that they're terminated.
Did you terminate effective immediately or gave them a 2 week notice?
Personally I would have handled it a little bit differently like I would have spoken to them in person and had the term letter in hand and just told them that I didn't want their late fees, I wanted them to pick up on time and if that was something that they couldn't do then this wasn't the place for them. Then I'd leave the choice to them ... pick up on time from now on or it's an immediate termination the next time they are late or they can take their walking papers right then and there.
I have to bring up the issue of another provider that terminated care through email and the mom never got it and that turned into a great BIG mess (not everyone checks their emails regularly) so theres that issue too. I think that a phone call even would be enough just to make sure that they got the termination notice and to make sure that they know that they're terminated.
Did you terminate effective immediately or gave them a 2 week notice?
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