Having to remind about payment & schedule again

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  • Holiday Park
    New Daycare.com Member
    • Oct 2012
    • 279

    Having to remind about payment & schedule again

    background: I have no policies handbook or contracts at this time. I am in the process of creating them . She does know I'm in the process of creating a handbook. I did tell her.

    fast forward to my topic:
    Payment for next week was due today. I didn't give her a time deadline, just said anytime between last week Friday and today. This is the second or third time I have had to ask for the schedule,and first time she is paying late. Last I heard from DKM was last week Friday when she told me he wasn't coming at all this week. She knows to give her the schedule for the following week by Friday (usually she texts it before pick up time which is 5:30).

    Last week I charged her for this week, because she gave me no advance notice and I had told her and gramma (her mom) at the interview (4months ago) that so lnog as i got advance notice of 3+ months a full vacation week was free. She acted irritated and said she didn't remember ,but still paid.

    The week before that (or was that within the same week? I have to check my records) ..Her DS came with a rash all over his body,and I thought it was just his face. So when I saw it was all over, I had to send him home. Plus he was acting not himself,very very fussy&unhappy like he was sick. Turns out he had an ear infection and the Dr let him come back even though the rash was not diagnosed (i got the dr note). But I ended up making him stay home for 24 hrs,so he really didn't come back until the day after the day he was sent home.
    1-2 weeks before that week, gramma started picking up 30-60 minutes late. After the second time she did it,I had to have a talk with mom (baby's mother) , that gramma can't pick up late. And they were told my pick up?closing time was 5:30 ,and I told her that they assured me gramma would be able to get him for sure by 5:30. Gramma got mad when mom told her I had the talk with mom about lateness . They argued&faught over it (according to DKM) Gramma told mom to find new childcare (according to DKM). Mom decides at that point to start using her BF to pick up if gramma didn't think she could make it/or want to pick up on time. He had been picked up on time ever since.

    So I can't help but to wonder if after the last month of those above mentioned events, maybe they are holding off on paying me to look for different childcare. We have our baby care APPs sync'd and all her &her BF info is still on my APP, so I would think if she didn't want him coming back,she would have taken off the contact info, so I could no longer see entries they made to the baby care app,log.
    I'm feeling awkward,with having the week gone by and not hearing from her at all, and not have presented a new handbook yet (it's not ready, I've worked ALL day and yesterday on it ) . I've had my mom, husband and older children,all help watch my 13 month old,so I can work on this handbook. It won't be ready probably for another week. And then i have to find&print out all the daycare forms I need for them to fill out. SO anyway, should I send a reminder text to her at all this weekend? I know she knows what she has to do. The only reason I'm even thinking of sending some kind of reminder is because if she shows up Tuesday with a kid,but no payment, I would have liked to have warned her already that payment needs to be in her hand at DROP OFF. I shouldn't have to watch her child all day, after payment already being late from not receiving it today.
    The stern nusiness person inside me wants to just terminate care,if I don't hear from her by Monday,but the feelings side of me, ...well I really like her&the baby ,even if i do have a tiny suspicion that she secretly doesn't respect me . Because of how she had reacted when I sent her son home sick. She said "unless I'm blind" when saying she didn't see his rash on his bottom when I told her how bad it was. Funny thing though, the day he comes back,it was still there. That was the ONLY time she seemed to have any kind of attitude toward me and it was that one text. She's never been rude to me to my face though. always pleasant,if not more than so.
    Last edited by Holiday Park; 11-23-2012, 07:20 PM. Reason: added a dash between 30 & 60
  • littlemissmuffet
    Advanced Daycare.com Member
    • Jan 2011
    • 2194

    #2
    Get your handbook and contracts done, now! Term her and start fresh with a new family that understands and agrees to your policies and signs a contract.

    The reality is your business will fail if you let "the feelings side" of you keep a client when you yourself admit they don't respect you.

    Comment

    • Holiday Park
      New Daycare.com Member
      • Oct 2012
      • 279

      #3
      Well , I don't think I will like her much after this weekend.

      Comment

      • Holiday Park
        New Daycare.com Member
        • Oct 2012
        • 279

        #4
        Was starting to not think I would hear from her. Then Saturday (yesterday) night she texts , saying " Hey! I hope you had a good week. I almost forgot about next week. Is it ok if I come by tomorrow and bring payment? "

        So anyway, she's going to pay tonight. I have never charged late fees and I'm hoping to have the parent handbook ready enough to send as a file through email, after payment is received . I have to get some forms ready to send out by Friday, too. Oh and late fees are going to be 20. A day.

        Comment

        • Blackcat31
          • Oct 2010
          • 36124

          #5
          I am glad to hear she contected you in regards to payment and scheduling.

          You aren't planning on charging her a late fee though are you?

          Comment

          • Holiday Park
            New Daycare.com Member
            • Oct 2012
            • 279

            #6
            No, because I have never told her there were late fees. The handbook will come into affect, most Likely January 1st, or two weeks after 2 werks from when it's emailed.

            Comment

            • littlemissmuffet
              Advanced Daycare.com Member
              • Jan 2011
              • 2194

              #7
              I'm glad you're getting paid, and I'm glad you plan on having new policies ion place to help minimize payment (and respect) issues. So long as you enforce and follow your own policies I think your work life will get awhole let easier for you

              Comment

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