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A toddler child needed diapering supplies by yesterday morning. I checked the bag, and it was completely empty so I issued an invoice for a convenience fee. Almost immediately Mom lets me know that I "made a mistake" because I never told her that they needed diapering supplies. Especially since I did not tell her verbally, so she will bring it on Wednesday (mind you, we needed it Monday) and I can take the fee away.
I had to let her know that I cannot memorize and remember the diapering supply stock of my 6 children that are IN diapers in order to verbally tell every parent, which is why I write it on their daily sheet with a due date.
I was then accused of not writing it on the daily sheet. I nipped that in the bud by forwarding the e-mail since we do electronic ones.
I handed Dad the bill when he picked the kids up and let him know it needed to be paid prior to their arrival tomorrow morning.
Why should I have to beg for diapering supplies for someone elses child? Why is it not acceptable to do as I said I would do in my handbook and just write it on the daily sheet for the parent (who should read it)? And, why is it ok to make someone wait THREE DAYS for it?! I should have told Mom that it was fine if she brought in the diapering supplies on Wednesday, and she can come pick up toddler now and keep toddler home until then as well. Good golly.
A toddler child needed diapering supplies by yesterday morning. I checked the bag, and it was completely empty so I issued an invoice for a convenience fee. Almost immediately Mom lets me know that I "made a mistake" because I never told her that they needed diapering supplies. Especially since I did not tell her verbally, so she will bring it on Wednesday (mind you, we needed it Monday) and I can take the fee away.
I had to let her know that I cannot memorize and remember the diapering supply stock of my 6 children that are IN diapers in order to verbally tell every parent, which is why I write it on their daily sheet with a due date.
I was then accused of not writing it on the daily sheet. I nipped that in the bud by forwarding the e-mail since we do electronic ones.
I handed Dad the bill when he picked the kids up and let him know it needed to be paid prior to their arrival tomorrow morning.
Why should I have to beg for diapering supplies for someone elses child? Why is it not acceptable to do as I said I would do in my handbook and just write it on the daily sheet for the parent (who should read it)? And, why is it ok to make someone wait THREE DAYS for it?! I should have told Mom that it was fine if she brought in the diapering supplies on Wednesday, and she can come pick up toddler now and keep toddler home until then as well. Good golly.
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