Late Night Business Texts

**lil angels** · 10-11-2012, 05:58 AM

I would not have responded at that time. I would keep the house dark and not open till 8. That is so rude. I would let her know the only reason you responded was because there was a death in the family ( so very sorry for your loss ) and let her know that she needs to contact you during business hrs.

**EntropyControlSpecialist** · 10-11-2012, 05:58 AM

To be honest, I would not have responded to that text. That is incredibly disrespectful to text someone (especially someone you are in a business relationship with) at 11:30 at night! Had you not replied, it would be a non-issue KWIM? I'm not saying that to be harsh, but it really isn't your problem. Your business is not open until 11:30 PM (I assume).

I sent out home a notice saying my cell phone is turned off outside of business hours (which are 7:00 AM-6:00 PM) and should they wish to get ahold of me to please send me an e-mail and I will get back to them at my earliest convenience.
I had parents getting mad at me because I would not respond to text messages late at night, on Saturdays, and on Sundays! It was incredible! Who wants to be tied to their work 24/7???

**Crazy8** · 10-11-2012, 06:20 AM

I am fine with getting texts outside of business hours, I want them to text me in the mornings so they don't ring my phone or even in the evenings if they aren't coming the next day, etc. - but 11:30pm is TOO LATE for anyone but my husband or kids to be texting me!!!!!

I would not open the door before 8am, not a second before!!! And I would be sure to tell them not to text that late again!!!

**Willow** · 10-11-2012, 06:28 AM

Right in my phb:

My daycare is open from Monday to Friday only. Hours of operation are variable. I only work the hours and days you have contracted me to in advance. Parents must phone in, email or text if they will be late in arriving or absent for the day. If you arrive late without a phone call, I may not be present. It will then be the parent’s responsibility to find and finance an alternate for their child for the day.

Please pick up and drop off on time. I, your provider, have a personal life too. No "quick" stops on your way here just because you find it more convenient. Outside of contracted hours the care of your child is your responsibility. I need to be notified by close (5:15pm) the day before of any changes in the following days schedule. I will confirm that I can or cannot make necessary accomodations. Please do not assume I will be here on a whim or will be able to take your child at the drop of a hat.
While I adore the children in my care I also need to utilize any free time I've planned on having to take care of the needs of my own family.

I would NOT have answered a text at 11:30 at night.

Much less right after receiving news of a loss in my family.

ETA- I ***definitely*** wouldn't answer the door before the time that you so graciously offered to open earlier at. Seems like mom decided to go straight to bed after she so rudely interrupted you so late last night, and then wanted to throw something together extremely last minute this morning....and even earlier?? What gives?

What kind of a job does she have that would have given her such late notice as to a change like that in her schedule?

**Blackcat31** · 10-11-2012, 07:00 AM

I agree that 11:30 was awfully late to text and expect a response, however I turn my phone off after 9:00 P.M. and if parents text me after that, they don't receive a response until morning when I turn it back on.

I would also not allow her to show up before you are fully ready to accept children into care.

I would probably also mention to her the lateness of her text and how unacceptable that is.

**littlemommy** · 10-11-2012, 07:17 AM

I am livid. I called back this morning, only to be told they will come at their normal time, and she hung up before I could say anything. I texted and said that I don't appreciate late night texts\schedule changes. Got a long text back saying I "Get paid to put up with her" and that I never answer calls. If I had calls before 9:00 at night I would answer..

They came at their regular time. I talked to her on the phone about how I need adequate notice etc. ugh

**Blackcat31** · 10-11-2012, 07:20 AM

she said you get paid to put up with her???????

I'm sorry but that is so rude!! I just might have her walking papers ready for her at pick up time. You get paid to care for her child, putting up with her is NOT part of the deal when it includes lateness, disrespectful comments and all out rudeness!!

Praying you don't let this slide and have a talk with her about her attitude towards you and in general about common polite-ness and courteous behavior!

**Childminder** · 10-11-2012, 07:24 AM

I tell parents that I take calls until 11:30 but not to call me after that unless it is an emergency, not urgent but an EMERGENCY! The only ones that call after that are my family members if it is an emergency. Never had anyone in all these years abuse it.

Tell them that you are a business and all calls pertaining to daycare will go to voicemail or be handled during business hours only.

This was obviously something that she did not know about during those hours and felt it was important enough to bother you during late hours. If it is a one time issue I wouldn't make a big deal about it but if she abuses your kind nature I would be all over her for it.

**littlemommy** · 10-11-2012, 07:37 AM

Yep we talked about it. One more break in the rules and I'm done.

**lovemykidstoo** · 10-11-2012, 07:40 AM

Originally posted by Blackcat31

she said you get paid to put up with her???????

I'm sorry but that is so rude!! I just might have her walking papers ready for her at pick up time. You get paid to care for her child, putting up with her is NOT part of the deal when it includes lateness, disrespectful comments and all out rudeness!!

Praying you don't let this slide and have a talk with her about her attitude towards you and in general about common polite-ness and courteous behavior!

Amen to this. I would definately give her a wake up call and tell her that she's LUCKY you put up with her. Also, I would charge her for the time that she said she was coming early, but didn't.

**wdmmom** · 10-11-2012, 07:48 AM

I have my phone on my nightstand each night but if a daycare client emails or texts after 8pm, it falls on deaf ears until the next morning. I don't respond to requests. I will however respond if they tell me their child isn't coming the next day. Same goes for early morning text messages/emails. If it's before 630am, I don't respond until 7am.

I would make her aware that her request came in awfully late and she needs to contact you before 9pm in the event she needs you early again. No earlier texts, no earlier care.

**AnneCordelia** · 10-11-2012, 07:53 AM

"You get paid to deal with me."

"Great, I thought I was paid to care for your child. I get paid to deal with you too then I will send your invoice for this overtime and inconvenience fees."

JK but Id definitely THINK it.

**lovemykidstoo** · 10-11-2012, 08:06 AM

Originally posted by AnneCordelia

"You get paid to deal with me."

"Great, I thought I was paid to care for your child. I get paid to deal with you too then I will send your invoice for this overtime and inconvenience fees."

JK but Id definitely THINK it.

Good one and this is actually something you can say and laugh when you say it. Maybe she'll get how goofy (for lack of a better word LOL) she sounds.

**littlemommy** · 10-11-2012, 08:06 AM

I wish I could charge for that time, but it's not private pay

Late Night Business Texts

Late Night Business Texts

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