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Has anyone had an irate parent call the state on them? What happened?
Now that she has already called them I would not reply to her, not refund her money, and never haver contact again.
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I have! The state came and investigsted the claim and it was determined to be unfounded.
Now that she has already called them I would not reply to her, not refund her money, and never haver contact again. -
What kind of info is listed on the public info site? We were told that KS lists the complaint even if it turns out to be false.Ok, here's the follow up.
I ignored DCMs first email.
Yesterday she sends a second email, passively threatening me again and restating that she wants a refund.
I didn't reply and did not have time to reply before the state showed up today at 12:30.
Lucky me I had only two babies, so it wasn't chaos for the 3 HOURS she was here!
The woman had a laundry list of "complaints", some as dumb as " the kids eat off the floor" (I actually laughed out loud when she said it). The funny thing was that the wording used in the complaint let me know that this DCM had downloaded the state regs. and went through them to TRY and find things she could say!
The license lady was ok, not great, but I had a few citations, like exposed outlets (in a non daycare room) and my outside toys are too dirty :confused:
She did tell me that most complaints are mad parents. She also "recommended" that when something like this happens that I should just refund the payment, as it usually results in a complaint to the state if you don't.
Anyhow, its over and done.
My concern is this, and tell me if I'm crazy, but what if this lady is totally crazy and calls them over and over? Like once a month or once every few months? She could leave different names or something....
Has anyone had an irate parent call the state on them? What happened?
Also, will my public license info on the state web site now show that someone called? Or would I have to have "violations" for that to happen???
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Ok, here's the follow up.
I ignored DCMs first email.
Yesterday she sends a second email, passively threatening me again and restating that she wants a refund.
I didn't reply and did not have time to reply before the state showed up today at 12:30.
Lucky me I had only two babies, so it wasn't chaos for the 3 HOURS she was here!
The woman had a laundry list of "complaints", some as dumb as " the kids eat off the floor" (I actually laughed out loud when she said it). The funny thing was that the wording used in the complaint let me know that this DCM had downloaded the state regs. and went through them to TRY and find things she could say!
The license lady was ok, not great, but I had a few citations, like exposed outlets (in a non daycare room) and my outside toys are too dirty :confused:
She did tell me that most complaints are mad parents. She also "recommended" that when something like this happens that I should just refund the payment, as it usually results in a complaint to the state if you don't.
Anyhow, its over and done.
My concern is this, and tell me if I'm crazy, but what if this lady is totally crazy and calls them over and over? Like once a month or once every few months? She could leave different names or something....
Has anyone had an irate parent call the state on them? What happened?
Also, will my public license info on the state web site now show that someone called? Or would I have to have "violations" for that to happen???
What a complete idiot! I'm so sorry that happened.
I don't think you should allow people to violate your contract because they threaten to call the state
. If you did that, there would be no point in having a contract. The licensing lady obviously has never run a business.
And, here at least, reports to licensing do show up on your record, I'm afraid. But I think, it will say something like "unfounded" or "no violations found" or something. Call your licensing board and see.Comment
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Exactly.... She gave you money and despite having not signed the contract still brought her daughter there for 4 days. Now she wants her money back.
In my mind she can say all she wants that she never got your contract but how likely would that be? She understood your rules. What kind of parent/adult enrolls or drops her daughter off not knowing the rules?
I would tell her to give you a copy of the piece of paperwork she received showing where you mislead her since she had received everything but judging from the fact that
1. she paid you and
2. you watched her daughter.... for multiple days none the less
Whether she wants to admit it or not you were all on the same page. She may not have agreed with the rules but she still understood them and by bringing her child it showed that she agreed to them whether she signed the paper or not.
Her selfishness caused you a great loss of money already. I would totally not give in.
I also agree with contacting your license rep and let this mom know you've already contacted them ... just in case she decides to as well. Should she bark, it is always to your benefit to get to explain yourself, before someone attempts to "rat out" what clearly is misinformation.Comment
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No, she cannot call the state and ask about the inspection. That is private info and she is only allowed to report thing sif she feels she has issue but she isn't allowed any follow up like that.
Hmm, she is a business owner too and behaves that way? I can only imagine that the Better Business Bureau is probably full of complaints about her if that is the kind of ethics she has
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If you state posts non-compliances on their website, do they also post your "corrective action plan"? Once WI started putting those records out there, they thankfully also put our side of it out there.
I got sited for one outlet plug not in...one of my (own) older children plugged something in, unplugged it, and left the cover laying right there 2 feet away...arggh! But, I was able to write in my corrective action plan, also posted on the website, that "I will remind family members that all exposed outlets must be covered). I also didn't have my cpr up to date, and was able to say that it was because the class had been cancelled 3x (due to low enrollment), then indicate when I had it done.
I have asked my dcp's, and not one of them has ever even looked at the website....Comment
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In TX you can view all insepctions (centers and home) online.No, she cannot call the state and ask about the inspection. That is private info and she is only allowed to report thing sif she feels she has issue but she isn't allowed any follow up like that.
Hmm, she is a business owner too and behaves that way? I can only imagine that the Better Business Bureau is probably full of complaints about her if that is the kind of ethics she has
On the TX website for inspections, it states if there has been corrective/adverse actionsComment
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crazy...but I suppose each state does it's own thing.
I guess here in MN we can look up a child care provider or a center and see that they have correction orders but it doesnt say why the inspection was done (as far as a person calling in etc) and it doesn't say what is being done to fix it, only that a correction order was issued and then the info is pretty vague so.....
I guess I was answering in regards to can that parent call the state and say..."Hey, I called about a daycare provider and I am wondering if you went out and inspected and if so, what did you find?" That can't happen here.
I am also pretty sure that only major correction issues are posted online but who knows as they are so vague that they aren't even interesting...LOL!
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