Oh boy. I'm so sorry. I hate when things get ugly just for sticking to your contract! Continue to stick to your guns! Try not to take it personally, things get ugly when there is a dispute over money, that's just a pure fact. Try to stay professional but firm.
Perhaps in the future you may want to think about not allowing family members to be present during daycare hours. For the exact reason you mentioned, you might pay more attention to the family member and new child than to your own group. And when that happens, your group is BOUND to act out!! It is hard for parents to understand this, but it happens every time.
I love your attitude in this whole thing, take it as a learning experience and move on!! happyface
Perhaps in the future you may want to think about not allowing family members to be present during daycare hours. For the exact reason you mentioned, you might pay more attention to the family member and new child than to your own group. And when that happens, your group is BOUND to act out!! It is hard for parents to understand this, but it happens every time.
I love your attitude in this whole thing, take it as a learning experience and move on!! happyface
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