Tweet
I really could use some advice her because this is getting crazy. It's completely disruptive to my family and stresses me out. I have this family who was persistent about flexibility in the interview a month and a half ago. They talked different times on certain days for after school clubs because he's a teacher. On the contract they put 5:30 for pickup thoughbecause the mom said she'd just come for pick up. But it's never been 5:30. It's always some random time between 3:30 and 5:30. Then the dad says to be this week that he decided on 5:30 so they wouldn't ever have a late fee but it'll neve be 5:30! The mornings are just as bad. The contract time says 7:30 but I'm lucky if it's befor 8. They don't see a problem! I'm I wrong for wanting to pin point a more precise time?
-
-
I ask that parents let me know if they're going to pick up before 4 pm or after 8:30 am. It's more because we're not always here during the day or I have something fun planned so noone has to look for us or wait or miss out.
If you have contract hours I would get Dad to pick his hours and stick with them. -
It sounds like they are well within their contract time. If you are planning to do trips or something just make sure they know the dates and times and proceed as usual.Comment
-
I agree they are in their contract. Would it be cheaper for them to change the hours? I think this is the issue with contract hours and not open hours. He did the smart thing by trying to hedge his bets. Also in the morning, would it be cheaper for him to move the start time to 8:00? Or would you charge him the same? Perhaps ask for a text if they are picking up before or after a certain time and it interferes with your day (you are in the middle of an activity or at the park), but other than that I would enjoy the fact that you are getting paid for time they are not using.Comment
-
No it's not any cheaper for them. Maybe I'm just using this as a way to get rid of them subconsciously. The dad is so loud and lingers way too long even after I remind him it's time to go to work. (I did bring that up with them also and he got mad) Their child constantly has green snot running out of her nose. When she started they told me it was allergies but every single person in the house got bronchitis within a week or two of her starting. Then there's this. I don't know. It really bothers us. I only care for 2 families and the other is in and out at 3 everyday. Then we wait and can't really do anything for next 2 hours because we don't know when he'll be here. I asked them if they could do something to narrow this window - even tell me in the morning - but now they are "shocked" and don't understand why this is a problem. I'm so frustrated. Maybe I am wrong and I should be okay with not knowing when I get off work everyday.Comment
-
No matter what the issue is, if it's not working for you then make it stop. Make it stop by telling the parent the situation is not working for you and you insist it stops. If they persist, then terminate.
Why work under conditions that are stressing you out, especially when you own the business.Doing what I love and loving what I do.Comment
-
Exactly! Tell them you gave it a decent try but its just too chaotic for your family routine to not know what time to expect parents. Tell them you tried to be flexible but its just not working. Present your new terms of service and tell them that if they are not agreeable terms then this will be their two weeks notice of termination.Comment
-
Yes, this!
You own your own business so YOU set the rules. Don't keep doing something that isn't working for you!
Sounds to me like this family is just not a good fit for your program....sounds like they need a drop in center or a nanny.
You don't have to do anything you don't want to do...you are your own boss!
Comment
-
I agree with these ladies, however this is a good lesson learned as far as interviewing new families goes.Yes, this!
You own your own business so YOU set the rules. Don't keep doing something that isn't working for you!
Sounds to me like this family is just not a good fit for your program....sounds like they need a drop in center or a nanny.
You don't have to do anything you don't want to do...you are your own boss!
It sounds like this family asked for flexibility when they interviewed with you and they felt like you were okay with it. Remember when you are filling vacancies that you are interviewing them, as much as they are interviewing you
.
If what they're asking for would drive you nuts (as in this case) be clear and firm about what you will and will not allow.Comment
-
I don't think that parents realize how disrupting it is to us to have random pick up and drop off times, even if it is in an hour window.
For example: It's 8:00 in the morning. DCK's come anytime between 8-9am. I have to go to the bathroom, and it's going to take at least 5 minutes
. I find myself running to the door to peek if they are here, rushing myself in the bathroom, and runnning out incase they come. I do not leave my door unlocked, and I am the only one here. Or, my dd always has a huge poopie diaper in the mornings, and I have to rush and change her incase a dck comes during that time.
It is so hard to plan and run a business when you are the sole person doing it. We literally need precise times to keep on schedule and remain sane. Parents figure if they come in their contracted time, any time, they are okay. Technically, they are not wrong, they just don't understand how difficult it is on us. You only know about things like that if you are in the business.Comment
-
so they want to know they have care until 5: 30 if there is something after school....
You want to know if you can make an appointment or family plans.
so how about they pick a time like 4 that they will come or let you know ahead of time if there is an activity and you will let them know if you need to leave before 4:15
In the summer do they still come ? so if no school could they pick a timeIt:
: will waitComment
-
I had a client like this who still tries this with me occassionally. I make them tell me the week prior what their plan is. They too scheduled 7-5:30 but really rarely come before 8 and sometimes pick up at 4:30.... same issue as yours. They didnt want late fees so the took the max time.
I go the park in the afternoon sometimes. If they dont give me heads up on pick up time and I'm gone then they have to call and come find me. This happened 2x and I think dad got the hint. I do things during the day based on the time they are coming.
Could you tell them that you are OK with them coming any time during their scheduled time but you would like a general idea. Then have them write down this weeks plan each monday at drop off. Two families give me a calendar and it works awesome for me. Or tell them they need to call 10 mins prior to drop off/pick up so that everyone is ready.Comment
-
Yes, this!
You own your own business so YOU set the rules. Don't keep doing something that isn't working for you!
Sounds to me like this family is just not a good fit for your program....sounds like they need a drop in center or a nanny.
You don't have to do anything you don't want to do...you are your own boss! yes yes and yes...... but....... if you want to do something you should be able to do it. Someone once posted put a note on your door- Gone for a walk, call my cell to hook up with us. I say you talk with your parents and ask for consistent hours. Explain to them your not offering drop off services you work on set hours.
Comment
-
I suggested that for summer we could have a consistent time for picking up. They say they are disappointed in me. They reminded me that during the interview they said they needed flexibility because different days had different pickup times. I told them then that it wouldn't be a problem as long as I knew when that would be. Everyone seemed fine with that, but now they say they have no idea when they'll be done with work. The dad even implied that being a salaried employee you just don't know. HA! I've been a salaried employee and yes, somedays are tough, but not everyday.
Anyway, I got them on a schedule for summer and the dad has a bad attitude with me now. BUT he doesn't hang around to chat for 30 minutes every morning anymore! I don't know what will happen when school starts. He threatened to go somewhere else and I just said okay - the contract states that I need a month's notice or a month's pay.
So I guess we'll see! The mom picks up now around 5 everyday. The dad says he thought he was doing me a favor by picking up early. He says he likes to get off work early. I tried explaining to him that he can come early all he wants, as long as he tells me that in the morning at drop off time. It's definitely less stressful around here!!
Comment
-
I would almost have the kid stay an extra hour or two and be picked up or dropped off consistently than them picking up early randomly without telling me. It is seriously less stressful. Sorry they are being "disappointed" in you- they just dont understand how frustrating it is for you to be at their beck and call. It is impossible to plan a day without consistency! Glad things are les stressful for you!I suggested that for summer we could have a consistent time for picking up. They say they are disappointed in me. They reminded me that during the interview they said they needed flexibility because different days had different pickup times. I told them then that it wouldn't be a problem as long as I knew when that would be. Everyone seemed fine with that, but now they say they have no idea when they'll be done with work. The dad even implied that being a salaried employee you just don't know. HA! I've been a salaried employee and yes, somedays are tough, but not everyday.
Anyway, I got them on a schedule for summer and the dad has a bad attitude with me now. BUT he doesn't hang around to chat for 30 minutes every morning anymore! I don't know what will happen when school starts. He threatened to go somewhere else and I just said okay - the contract states that I need a month's notice or a month's pay.
So I guess we'll see! The mom picks up now around 5 everyday. The dad says he thought he was doing me a favor by picking up early. He says he likes to get off work early. I tried explaining to him that he can come early all he wants, as long as he tells me that in the morning at drop off time. It's definitely less stressful around here!!Comment
Comment