How Would You Feel About This?

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  • Crazy8
    Daycare.com Member
    • Jun 2011
    • 2769

    #16
    I am a little confused.... what time are they CONTRACTED to arrive??? Was this an "extra" early time for them?? I am NOT a morning person at all, love every last second I can get in bed but I am up and ready by my earliest contracted arrival time every day unless I specifically know they are not coming that day.

    In a case where they are contracted for 7:30 and ask you for 7am one day and then show up at 7:30 I do think it was inconsiderate/rude BUT if they are contracted for 7am and you agreed to that at the beginning I think it is overstepping and rude of you to require to know their exact ETA the night before every day they come. If you contracted for 7am you need to be up and ready for 7am. If they are running late they should be required to call/text you that morning.

    Either way you need to address the issue or it is going to affect your relationship with this family. If you don't want a 7am start time you need to tell them that. This is why contracted hours for each family works best for me.

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    • Zoe
      Advanced Daycare.com Member
      • Dec 2010
      • 1445

      #17
      Originally posted by Lucy
      I can't get quoting to work. Anyway, I utilize it for newly-emerged issues. If they don't catch the clue, I of course would take further steps to resolve it. I've done it before. Had to put some stuff in writing clear as crystal for a young couple recently. The p/a is what's comfortable for me when something like this pops up. Like if someone shows up early, I'll say "Wow, you guys are WAY early this morning." It makes her look at the clock and think to herself, "yeah, I guess I am." In my experience, it gets results. But please don't misunderstand, I DO take care of things if they get too far out of hand.
      I don't consider what you said as passive aggressive. I call it more "hinting lightly" and if they don't get it, then I get direct. Sounds exactly like what I do.

      I sleep as much as humanly possible in the morning before I HAVE to get up. I do second shift and stay up late so I need that sleep. If anyone came early (hasn't been a problem yet) I would say something immediately, lightly or not.

      Comment

      • wdmmom
        Advanced Daycare.com
        • Mar 2011
        • 2713

        #18
        I would tell DCF that you don't open until 730am. That if they are needing care earlier than that, they must put their request in writing and submit 2 weeks ahead of time.

        I would also tell them that if they schedule a few 7am drop offs and don't come until 730am, there will be a $10 convenience fee.

        Otherwise charge them $5 per half hour early.

        Comment

        • renodeb
          Daycare.com Member
          • Jan 2011
          • 837

          #19
          I would be a little miffed, you are getting ready for her earlier than usual and then she waltzes in 30 minutes later? WTH? I had this one family that asked me if i could open at 640am on there days and I said yes (b/c Im a nice person) and every time she came she was here at 7:00am. Not to big of a deal but it goes into respect. We are bumping our whole morning schedule around to suit them! The kicker is that suddenly she texts me and said she will no longer be bringing her child. I was mad.
          If this becomes a real issue then one time I would show the mom the text and maybe ask what happened and that you were expecting her at such and such a time. I have told parents that if Im to open a little early then they need to show up as arranged. DCp's (I think) do not respect our homes, or our time. Sometimes bringing there attention to it is all it takes.
          Debbie

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          • MrsB
            Daycare.com Member
            • Jan 2012
            • 589

            #20
            I think in this case, I would start out with a simple talk/text/email, whatever to get your point across. If it doesnt work then, put in writing, change your policy, attach a fee, whatever.

            I would probably send a text to mom. "Hey I wanted to let you know I was a little miffed this morning that I opened early this morning at your request and DCB didnt get dropped off until regular time. Not a huge deal, just trying to keep the lines of communication open!"

            Comment

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