This is my first time posting, so please forgive me if I do something incorrectly! I have a client who has been bringing her three children to me for a year now. She was actually the reason I became a childcare provider.
That being said, I felt bad for her and cut her a deal on childcare because she said she didn't have the money to pay the full rate. I make the hourly rate for one child for her three children. She is supposedly on the waiting list for vouchers.
She has her children for 3 days, and then her ex husband has them for 3 days, so her hours vary week to week. She is a part-time client despite the fact that she works and attends school. Her hours vary from 1st to 2nd shift as well, taking up three spots on each shift that I am open.
She never provides me a schedule, and calls or texts me the day before she needs childcare. My contract specifies that I am not open on weekends, but she still calls me on Fridays to say the kids will be here on a Saturday, and I give in because I don't want her to lose her job. Since her schedule varies so much, she pays after childcare is provided and doesn't pay regularly.
AND her children are always sick. ALWAYS. She uses Tylenol to cover up fevers when my contract clearly states that that is grounds for termination, and I find myself constantly wiping a green snotty nose.
I have two new clients starting soon, and with her children, this will put me over ratio.
My main question is, should I use scheduling conflicts as the reason for termination, or use all of the other situations as well? I have let this go on for FAR too long.
That being said, I felt bad for her and cut her a deal on childcare because she said she didn't have the money to pay the full rate. I make the hourly rate for one child for her three children. She is supposedly on the waiting list for vouchers.
She has her children for 3 days, and then her ex husband has them for 3 days, so her hours vary week to week. She is a part-time client despite the fact that she works and attends school. Her hours vary from 1st to 2nd shift as well, taking up three spots on each shift that I am open.
She never provides me a schedule, and calls or texts me the day before she needs childcare. My contract specifies that I am not open on weekends, but she still calls me on Fridays to say the kids will be here on a Saturday, and I give in because I don't want her to lose her job. Since her schedule varies so much, she pays after childcare is provided and doesn't pay regularly.
AND her children are always sick. ALWAYS. She uses Tylenol to cover up fevers when my contract clearly states that that is grounds for termination, and I find myself constantly wiping a green snotty nose.
I have two new clients starting soon, and with her children, this will put me over ratio.
My main question is, should I use scheduling conflicts as the reason for termination, or use all of the other situations as well? I have let this go on for FAR too long.
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