Ever Termed For Too Many No Shows/No Calls?

[newtodaycare22]

I have a family who used to be all over the place with times, never calling me and keeping me updated about what's going on. It happened several times when the girl just wouldn't show up at all and they would never call to let me know (or answer when I called to find out).

In my most recent contract, I made it VERY clear about contacting me and keeping me updated and, since the first week of January, mom has been good about it. She's been more consistent and told me each time she'll be late. However, the payment aspect of this family has gone down the drain. She racked up a bunch of charges for bounced checks and had to pay me 600 in cash last week to catch up. I told her only cash from now on.

Today,she hasn't called or shown up. I'm thinking she doesn't have the money and doesn't even want to look at me. Although, her payment days are Tuesday, so its weird that she wouldn't just bring her to day and then bail Tuesday (horrible, I know, but I wouldn't put it past her).

Anyway-have you ever termed someone for a parent who never lets you know whats going on?? Its so annoying not to know if she's coming or not for meals and activities. I just assume she's not but then its only the little girl who gets hurt if she gets here without an art project to do or food ready for her

[cheerfuldom]

I would have already termed her.

On a side note, are you getting paid in advance now?

[newtodaycare22]

I always get paid in advance. She pays me Tuesday for the upcoming week (of Tue-Tue). Most people pay advance on Mondays but I let her do Tuesday because of her payday schedule.

She knows this, so I'm thinking she can't pay it in advance and she knows I won't keep the kid if she doesn't.

Or, its nothing to do with payment-shes just rude!

[littlemissmuffet]

My contract states 2 no calls/no shows will result in termination. Have never had to do this yet. If children aren't here by 9am, I simply leave. No phonecalls, no notes on the door, I just go with my daycare kids and don't even think about the parents who were too rude to call and inform me they'd be late/not showing up.

I'd have termed this lady a long time ago... especially with bouncing checks and falling behind in payments.

[wdmmom]

I charge a $10 convenience fee on top of the normal daily rate for no call/no shows.

Repeated offenses of no calls/no shows will result in you forfeiting your spot in the daycare.

Send her down the road and get someone who is consistent with paying and showing up!

[newtodaycare22]

My contract states 2 no calls/no shows will result in termination. Have never had to do this yet. If children aren't here by 9am, I simply leave. No phonecalls, no notes on the door, I just go with my daycare kids and don't even think about the parents who were too rude to call and inform me they'd be late/not showing up.

I'd have termed this lady a long time ago... especially with bouncing checks and falling behind in payments.

Oh I didn't call today and we left the house as well. If shes that rude, I don't feel its my job to contact HER. If it wasn't for the child's sake (trust me, this is the best place for her...)she'd already be gone. Unfortunately, it may have to happen though

[newtodaycare22]

I charge a $10 convenience fee on top of the normal daily rate for no call/no shows.

Repeated offenses of no calls/no shows will result in you forfeiting your spot in the daycare.

Send her down the road and get someone who is consistent with paying and showing up!

I thought about doing the incon. fee but honestly, she would pay it. She's paid the 10 late fee (for regular payments) plenty of time and last week paid 90 in bounced check fees! It doesn't deter her from the bad action like it should-she usually just pays up. But maybe that's coming to an end!

[newtodaycare22]

Ok guys, so help me word a message to this mom. I want to ask where she is/make it known that this is NOT ok.

Mary,

I never heard from you today. Hope everything is ok-Please remember that our contract requires communication about Susie's attendance each day. In order for her to continue at the daycare, I need this communication to happen on a regular basis, as well as no more financial issues (cash only payments,every Tuesday).

Thanks



Too nice? Too mean?

[wdmmom]

Too nice.

Put your foot down and make her aware that if it continues, enrollment won't or it'll just keep happening.

If you are going to send a letter, send a copy of the policies she agreed to and highlight them!

If she doesn't have cash payment at drop off or pickup (whenever you want it) on Tuesdays, it's going to be no pay, no stay.

If she wants to pay each day at drop off each morning, tell her it'll be an additional $10 per day or something obsurd like that. Either pay each week or pay extra for drop in care.

[cheerfuldom]

Way too nice. Do you even want to keep this family??? Like you said, from past actions, nothing has deterred her from this behavior. If repeated reminders, fees, etc have not got her attention, this note certainly won't either. Start interviewing for a replacement and let this family go.