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I wrote yesterday about the state pay family that didn't do their paperwork, so didn't get money put on their card for this month.
It is in their contract...no money/no care.
They left yesterday morning very upset that I wouldn't tend the kids today without payment. They knew what the contract says, but thought I would "be nice".
Fast forward to last night at pick up!!!!
Both parents come in to collect the kids (it's usually one or the other)
Mom wanted to know why I am being "so difficult" and not helping them out.
I told her it's not personal...it's business. I told them that I was willing to wait for the payment, if they got the paperwork in quickly and had their case worker call me to confirm. And that I would not apply the late charges this time. I think that was above and beyond what I was required to do.
That wasn't good enough. I "HAD" to tend the kids because the dad had to work. (The mom doesn't work and is under mental health care. Evidently she "can't cope" with watching her own children all day....and yet she's pregnant with #4)...
I told them that was all I can do. I will not work without payment.
Another mom arrived to pick up her baby. As this conversation was going on at the door, she couldn't help but hear.
The dad lost his temper and told me that they would just pull the kids completely then. I told him that was his choice, but that they would then owe me two weeks paid notice.
That was it. He told me I was selfish and mean and that he would be calling my "superiors" (I guess he means licensing..
!) and would get me closed down.
I am very capable of taking care of myself, but before I could say "knock yourself out!"....the mom who was picking up let him have a piece of her mind!!!!!!!!!!!!
She's a young, first time mom...but she and her husband are some of the best clients I have ever had in all my years of child care. For a living, she works for the State Dept. of Recovery Services......meaning she spends her days chasing deadbeat dads etc. She's not shy and the girl can TALK!!!!
She went off on them like I have never seen. She said how dare they talk to me that way. She told the dad that she was going to call licensing first thing in the morning and tell them I was a superb provider and that they were rude and wrong etc etc etc. She went on and on. They just stood there with their mouths open.
The dad started backtracking like crazy and apologized to me!
However......I told them not to come back.
And after they quietly left, I hugged the young mom!!!! She apologized for her outburst, but said she couldn't help it. I told her not to worry and that she was my hero!!!
Not sure if they will try and make waves or not, but bring it on!!! My great clients outnumber the bad ones, so I'm happy!
I will miss the kids.....and I know they will have a hard time finding a provider willing to provide 12 hours of care care a day for three kids (one is an infant) and another on the way. But I guess they need to learn the hard way. I WON'T be taking them back!
It is in their contract...no money/no care.
They left yesterday morning very upset that I wouldn't tend the kids today without payment. They knew what the contract says, but thought I would "be nice".
Fast forward to last night at pick up!!!!
Both parents come in to collect the kids (it's usually one or the other)
Mom wanted to know why I am being "so difficult" and not helping them out.
I told her it's not personal...it's business. I told them that I was willing to wait for the payment, if they got the paperwork in quickly and had their case worker call me to confirm. And that I would not apply the late charges this time. I think that was above and beyond what I was required to do.
That wasn't good enough. I "HAD" to tend the kids because the dad had to work. (The mom doesn't work and is under mental health care. Evidently she "can't cope" with watching her own children all day....and yet she's pregnant with #4)...
I told them that was all I can do. I will not work without payment.
Another mom arrived to pick up her baby. As this conversation was going on at the door, she couldn't help but hear.
The dad lost his temper and told me that they would just pull the kids completely then. I told him that was his choice, but that they would then owe me two weeks paid notice.
That was it. He told me I was selfish and mean and that he would be calling my "superiors" (I guess he means licensing..
!) and would get me closed down.I am very capable of taking care of myself, but before I could say "knock yourself out!"....the mom who was picking up let him have a piece of her mind!!!!!!!!!!!!
She's a young, first time mom...but she and her husband are some of the best clients I have ever had in all my years of child care. For a living, she works for the State Dept. of Recovery Services......meaning she spends her days chasing deadbeat dads etc. She's not shy and the girl can TALK!!!!
She went off on them like I have never seen. She said how dare they talk to me that way. She told the dad that she was going to call licensing first thing in the morning and tell them I was a superb provider and that they were rude and wrong etc etc etc. She went on and on. They just stood there with their mouths open.
The dad started backtracking like crazy and apologized to me!
However......I told them not to come back.
And after they quietly left, I hugged the young mom!!!! She apologized for her outburst, but said she couldn't help it. I told her not to worry and that she was my hero!!!
Not sure if they will try and make waves or not, but bring it on!!! My great clients outnumber the bad ones, so I'm happy!
I will miss the kids.....and I know they will have a hard time finding a provider willing to provide 12 hours of care care a day for three kids (one is an infant) and another on the way. But I guess they need to learn the hard way. I WON'T be taking them back!
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