DCM Breaks My Policies Even When Terming! Ugh!

[Angelwings36]

So you basically just raised her October rate by $225 with no notice??? Just because it's not written in your contract that you don't need to give notice to raise the rate doesn't mean that you shouldn't give notice...

I understand that this parent has bent the rules and that's made you upset, but this will only cause more problems.

It was either that or immediate termination. I chose one of two evils.

[daycare]

well I guess you can look at it like this. You cant change what you have already done, meaning you already sent the letter.

Honestly, you kind of acted just like the mom did when she slammed the door in your face by reacting when angry and you should NEVER stoop to a clients level when they behave this way.

You are just going to have to deal with what comes your way now because of this letter.

If I were you, I would call LIC and give them a heads up about what is going on. Expect a report to LIC from this mom and a visit.

I know its hard to deal with parents like this, but you must always take the higher road. It can take only one unhappy parent to ruin your childcare business.

Hugs to you and i really hope that nothing comes of this...

[nannyde]

So you basically just raised her October rate by $225 with no notice??? Just because it's not written in your contract that you don't need to give notice to raise the rate doesn't mean that you shouldn't give notice...

I understand that this parent has bent the rules and that's made you upset, but this will only cause more problems. Sending this email with every gripe you have about her will not help at all. Each of these issues should have been dealt with immediately and appropriate action taken at that time.

I think she did it over months with a fifty dollar a month increase until the client was at normal rate.

The client termed before it got past fifty dollars increase.

[kendallina]

I think she did it over months with a fifty dollar a month increase until the client was at normal rate.

The client termed before it got past fifty dollars increase.

Yeh, but in the email she just sent she changed the Oct charge from 450 to 650, even though she originally said she would just do a $50/month increase. Don't get me wrong, I think OP should be getting paid a full amount from each family, but she originally told this mom she'd just raise it by $50 and now she's going back on that and charging the full amount this month.

[Meyou]

Yeh, but in the email she just sent she changed the Oct charge from 450 to 650, even though she originally said she would just do a $50/month increase. Don't get me wrong, I think OP should be getting paid a full amount from each family, but she originally told this mom she'd just raise it by $50 and now she's going back on that and charging the full amount this month.

So she should just take a slammed door in the face and a rude termination for asking her client to pay the regular price OVER 6 MONTHS??

Wow. I don't agree with sending a heated email to a client but I also DO NOT AGREE with provider abuse in any form.

[Blackcat31]

Personally, I would just terminate, effective immediately, for the rude/disrespectful behavior (door slamming).

I would not have sent that e-mail because in all honesty, you are complaining to her about things that YOU allowed to happen. You cannot come back now and tell her that it wasn't ok. If you told her that it wasn't ok at the time of incidence, and she still kept doing it then again, you kept allowing it......kwim? You should have termed the first time she didn't follow policies after being warned.

However, what is done is done. I would term now and not fight over discounted rates and disrespectful behaviors. Sounds like this relationship is beyond repair and it is best to end it now before it gets any worse.

[MarinaVanessa]

I curious to see if there are any updates? Any news yet?

[Zoe]

I'm curious too.

[kendallina]

So she should just take a slammed door in the face and a rude termination for asking her client to pay the regular price OVER 6 MONTHS??

Wow. I don't agree with sending a heated email to a client but I also DO NOT AGREE with provider abuse in any form.

Uhhh...that's NOT what I said at all!

A client slamming a door and being rude that like would get immediate termination, not a rate increase.

[kendallina]

Would like an update...hope things are better today...

[Unregistered]

If she is your last client of the day, you should have verbally told her she was done and not sent an email. Face to face is the best way.

I agree, you like way too much drama........your feeding the fires.

I hope everything works out for you. I do feel your pain, but somewhere along the way you got ****ed in, and let your emotions run this relationship, which should have been a business relationship. UGH!

[nannyde]

Yeh, but in the email she just sent she changed the Oct charge from 450 to 650, even though she originally said she would just do a $50/month increase. Don't get me wrong, I think OP should be getting paid a full amount from each family, but she originally told this mom she'd just raise it by $50 and now she's going back on that and charging the full amount this month.

Oh I see what you are saying.

Yeah... it's words.

The mom isn't going to pay it no matter how the math is done and put into words.

Saying she now owes the whole 650 is the same thing as saying you are done now.

If I'm understanding the math the provider received 225 for basically three days of work (the third, fourth, and fifth). She's at a point in the pay cycle where she is ahead so if the Mom doesn't back down she gets to at least get seven days of pay without having the kid.

Usually when something like this happens and the client has already paid the money they will apologize and promise good behavior. They will also promise to go along with the rate increases... WHATEVER it takes to get the provider to give them the service up to the point where they have paid.

Once they have gotten the service they have paid for the balance of power shifts back to the parent. Then they can leave without notice and still have at least what they have paid for and the coveted last word.

I've seen this played out many times. When a provider knows a parent is leaving and they have upfront money... they fell way more comfortable to put the hammer down and often do so in a way that makes the client leave right away. That gives the provider SOME sense of winning and some money ahead.

A wise parent will say or do whatever it takes (short of giving more money) to get the provider to allow attendance until the next pay day... next power shift. It will entail a lot of crying and telling the provider how awesome she is and how she took such great care of the kid. If the provider DOES allow the kid to keep coming it's best to get IN WRITING from the parent all the great things she said to get the provider to finish out what is paid for. It's a good time to get that reference and a nice thing to show the DHS when they come out on the complaint you are sure to get.

Angels situation from what I can see is classic: A HUGE discount (93 bucks a week for a 151 buck a week slot) for something that really shouldn't be discounted (single parent), a ton of tolerating poor parental behavior, and time/money issues where the provider expected SOMETHING special or some consideration because of the all the special she's done.....

Then when the special discount is over the parent turns ugly, the provider has ONE moment to strike (when they have money upfront) so they take that time to even the score. Behavior that was tolerated many times in the past now becomes intollerable and termable.

Ugly situation

[Angelwings36]

Oh I see what you are saying.

Yeah... it's words.

The mom isn't going to pay it no matter how the math is done and put into words.

Saying she now owes the whole 650 is the same thing as saying you are done now.

If I'm understanding the math the provider received 225 for basically three days of work (the third, fourth, and fifth). She's at a point in the pay cycle where she is ahead so if the Mom doesn't back down she gets to at least get seven days of pay without having the kid.

Usually when something like this happens and the client has already paid the money they will apologize and promise good behavior. They will also promise to go along with the rate increases... WHATEVER it takes to get the provider to give them the service up to the point where they have paid.

Once they have gotten the service they have paid for the balance of power shifts back to the parent. Then they can leave without notice and still have at least what they have paid for and the coveted last word.

I've seen this played out many times. When a provider knows a parent is leaving and they have upfront money... they fell way more comfortable to put the hammer down and often do so in a way that makes the client leave right away. That gives the provider SOME sense of winning and some money ahead.

A wise parent will say or do whatever it takes (short of giving more money) to get the provider to allow attendance until the next pay day... next power shift. It will entail a lot of crying and telling the provider how awesome she is and how she took such great care of the kid. If the provider DOES allow the kid to keep coming it's best to get IN WRITING from the parent all the great things she said to get the provider to finish out what is paid for. It's a good time to get that reference and a nice thing to show the DHS when they come out on the complaint you are sure to get.

Angels situation from what I can see is classic: A HUGE discount (93 bucks a week for a 151 buck a week slot) for something that really shouldn't be discounted (single parent), a ton of tolerating poor parental behavior, and time/money issues where the provider expected SOMETHING special or some consideration because of the all the special she's done.....

Then when the special discount is over the parent turns ugly, the provider has ONE moment to strike (when they have money upfront) so they take that time to even the score. Behavior that was tolerated many times in the past now becomes intollerable and termable.

Ugly situation

Nan you got that correct and that is how I felt.

[nannyde]

Nan you got that correct and that is how I felt.

Am I good or what?

[MarinaVanessa]

Nan you got that correct and that is how I felt.

So any updates yet? Has she shown up yet or contacted you?