Cancellation/No Show Policy

[Jenspenc]

I have had a major issue with clients no showing or cancelling the morning of. I am very “lax” when it comes to scheduling and payment, but am needing to update due to being taken advantage of. Last week I lost 1/2 of my expected income and all of it was due to same day cancellation. Not a single one was due to a sick child.

What is your policy on this? I am planning to make this change when I come back from a major surgery in April. I was thinking something to this effect….

"Welcome back, everyone! I wanted to inform you about an important update to my cancellation policy. To maintain a consistent schedule and offer others opportunities, please note that cancellations made within 48 hours of your scheduled time will still require payment for that day. However, any cancellations made more than 48 hours in advance will allow me to open up availability for another child. Thank you for your understanding and cooperation!"

[Michael]

Here are some more posts on cancellation policy: https://forums.daycare.com/search?se...n+policy%22%7D

[Michael]

Here are some more worded notices: https://forums.daycare.com/forum/mai...mething-worded

like this one:

Parents, If you'd like to reserve childcare for XYZ days, I will require payment in advance. This payment will be nonrefundable, so consider your schedule carefully. Please have payment ready by X date for all days that you wish to reserve. Thanks!