What's Next?

[littleflitter]

So I recently gave a family notice I would no longer have space for them. Dcm was extremely upset by the three week notice I gave them. Told me they weren't returning, etc. I get it. Searching daycare is frustrating.

Next day they are supposed to come dcm let's me know they aren't coming. After that, nothing. The next two days scheduled to come I hear nothing. At that point I sent notice I was terminating immediately (contract says I am to be told when they will not be attending for the day and that I can terminate immediately, no refunds if they violate the contact.)

I refunded an amount to dcm for a week that was paid ahead and not going to be part of the notice period. My contact says in multiple places no refunds but it felt like the right thing to do here. She' now demanding all of the notice period payment back.

I already sent a clear email about what would be refunded vs not and why. She got the planned refund and accepted it. Do I reply to her again? Ignore? The week in question is next week- do I offer the days again? Tough situations make me question everything what would you do?

[EntropyControlSpecialist]

If this is in your policies and it was already provided to her then I'd ignore.

[Ariana]

If this is in your policies and it was already provided to her then I'd ignore.

Definitely ignore. She signed a contract and you were being more than fair by refunding anything after the way she treated you. What a crazy

[Blackcat31]

Ball is in her court now.

If she wants to pursue this she certainly can but I highly doubt anything will become of it as you have a contract and a signature.

In the future, when a family gets notice and choose not to use your services I would not refund. I would refund ONLY if I refused to provide services. If they paid for the hours/days and don't want to use them, that's on them not you.

[littleflitter]

Ball is in her court now.

If she wants to pursue this she certainly can but I highly doubt anything will become of it as you have a contract and a signature.

In the future, when a family gets notice and choose not to use your services I would not refund. I would refund ONLY if I refused to provide services. If they paid for the hours/days and don't want to use them, that's on them not you.

Thanks! She did only get a refund for the services that were paid for beyond the notice period I gave her (that I wouldn't be providing). I did not give any payment for the notice period back. I thought it was pretty clear, but she's also mad about getting any kind of notice so...

I'm learning! Thank goodness for the wealth of knowledge here! happyface

[littleflitter]

ALSO, the situation took a turn this morning when I looked into the text message dcm claimed to have sent on one of her no call/no show days that I never received... Yep, she sent it- my service provider found it in the account history but they can't retrieve the message. And I never got it. :confused: technology took the very most inopportune time to fail on me Seriously, it sounds fake, doesn't it??

So I'm voiding the immediate term notice for not communicating and offering the rest of the original notice period. We'll see if she decides to use it I guess. she "feels uncomfortable" bringing her child now anyway There's only a week left anyway so hopefully it wouldn't be too painful either way... not a perfect solution, but the best I can come up with I think

[Blackcat31]

ALSO, the situation took a turn this morning when I looked into the text message dcm claimed to have sent on one of her no call/no show days that I never received... Yep, she sent it- my service provider found it in the account history but they can't retrieve the message. And I never got it. :confused: technology took the very most inopportune time to fail on me Seriously, it sounds fake, doesn't it??

So I'm voiding the immediate term notice for not communicating and offering the rest of the original notice period. We'll see if she decides to use it I guess. she "feels uncomfortable" bringing her child now anyway There's only a week left anyway so hopefully it wouldn't be too painful either way... not a perfect solution, but the best I can come up with I think

I understand technology can be useful and helpful as well as not always reliable so sending a message and receiving no reply shouldn't equate to DCM assuming you got it...kwim?

So I think unless you replied to her, DCM shouldn't have assumed the message was received.

[Annalee]

I understand technology can be useful and helpful as well as not always reliable so sending a message and receiving no reply shouldn't equate to DCM assuming you got it...kwim?

So I think unless you replied to her, DCM shouldn't have assumed the message was received.

My clients know if they text and they do not receive an "ok", then not to assume I received it!

[littleflitter]

I understand technology can be useful and helpful as well as not always reliable so sending a message and receiving no reply shouldn't equate to DCM assuming you got it...kwim?

So I think unless you replied to her, DCM shouldn't have assumed the message was received.

I agree. This has never been an issue before so the timing couldn't be worse! I also think emotions are running high on both sides and we both probably should have gone further to confirm the message/non message. Mistakes on both ends- so lesson learned.

[littleflitter]

My clients know if they text and they do not receive an "ok", then not to assume I received it!

I think I'll be adopting this in a neon memo asap