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  • daycare
    Advanced Daycare.com *********
    • Feb 2011
    • 16259

    You're no longer eligible

    I have a DCF that is beyond wonderful. I love them to death. They have one child with me who is 2.5, have been with me since 18months.

    The DCP have never been on a vacation so they asked DCK aunt if she could watch DCG for them to go away for their anniversary. DCF leaves me payment and proper request for alternate pick up on Friday morning.

    Everything is great all day, parents check in with me to tell me that they arrived at their vacation spot and just letting me know they are still reachable by cell.

    About 10 before pick time for DCG, which also happens to be my closing time I get a phone call from the aunt saying there are a million car accidents on the freeway but will be there soon.

    To make a really long story short, the Aunt claims that it took her over 4.5 ours to get to my house 21.2 miles from her job and this is why she was 3.5 hours late picking up.

    UGH I was sooooooo fumed. I am not mad at the DCP, they have never been late one time to drop off or pick up. In fact felt bad for them that they were left trying to call every person they knew to try and have the kid picked up while on their first vacation after having their kid. They could not stop apologizing and at one point was about to get in their car to come back and pick up DCG. The Aunt did pay me over $200 in late fees in cash at the pick up.

    I was so mad that I called the AUNT out on BS. I also told her that she is no longer going to be allowed to pick up her niece and I did not appreciate being lied to. I have not told the DCF yet, as I did not want to ruin their vacation.

    Have you ever have to term an emergency contact or alternate pick up before??

    How else could I have handled this situation.
  • Shell
    Daycare.com Member
    • Jul 2013
    • 1765

    #2
    Wow! Good for you not taking any of her nonsense! You are one tough lady happyface

    Comment

    • midaycare
      Daycare.com Member
      • Jan 2014
      • 5658

      #3
      I am really impressed! Way to call her out!

      Comment

      • Silly Songs
        Daycare.com Member
        • Jun 2014
        • 705

        #4
        Do you know if there were any accidents on the roads she would take from her job ? Sometimes here this is common. No kidding, my husband has been stuck in traffic for over 2 hours due to some accident. Some areas can get very congested and it takes forever for traffic to get moving .

        Comment

        • daycare
          Advanced Daycare.com *********
          • Feb 2011
          • 16259

          #5
          Originally posted by Silly Songs
          Do you know if there were any accidents on the roads she would take from her job ? Sometimes here this is common. No kidding, my husband has been stuck in traffic for over 2 hours due to some accident. Some areas can get very congested and it takes forever for traffic to get moving .
          well I know for a fact she was lying. she told me she was on X st and X st intersection which is 5 minutes from my house. 25min later still not here, so I call. Now she says she is at her sisters house (her nieces house) becuase she realized there is no car seat. Um ok good how much longer she says oh about an hour. UM they live 5 blocks from me.

          So accidents or not, there is NO way it took her 4.5 hours to go 21 miles.

          also, I have other dcp that came from the same freeway but much further away and they got here right on time.

          Comment

          • SignMeUp
            Family ChildCare Provider
            • Jan 2014
            • 1325

            #6
            I had an "alternate" pick up a child twenty minutes late last week. I billed the parents and they said they will tell their alternates that it is important to be on time. I didn't have to say a word to them about it -they knew.
            Is your good family mortified about it, or what did they say?

            Comment

            • EntropyControlSpecialist
              Embracing the chaos.
              • Mar 2012
              • 7466

              #7
              Originally posted by SignMeUp
              I had an "alternate" pick up a child twenty minutes late last week. I billed the parents and they said they will tell their alternates that it is important to be on time. I didn't have to say a word to them about it -they knew.
              Is your good family mortified about it, or what did they say?
              Some parents are like this. But, some people are not. I just told a woman (alternate pick up) that she was late, her late payment was $x.xx, the child could not attend tomorrow unless it was paid, and I would let HER take that up with the child's parents. Then, I smiled. She looked horrified. They may think since THEY aren't responsible for the bill it doesn't really matter and we will be understanding, which is rude and untrue. The world today baffles me.

              Good for you.

              Comment

              • daycare
                Advanced Daycare.com *********
                • Feb 2011
                • 16259

                #8
                Originally posted by SignMeUp
                I had an "alternate" pick up a child twenty minutes late last week. I billed the parents and they said they will tell their alternates that it is important to be on time. I didn't have to say a word to them about it -they knew.
                Is your good family mortified about it, or what did they say?
                they were beyond embarrassed and apologetic. I won't see them until tomorrow, but they called, text and sent an email saying sorry.

                It is not in their character to do something like that so I was not upset with them at all.

                I still have not told them that I will no longer for the aunt to be an alternate pick up. I have never had to fire/term an alternate before. Guess there is a first for everything!!

                My husband said she is 86, but I don't know what that means?? I looked it up and didn't find an answer.

                Comment

                • SignMeUp
                  Family ChildCare Provider
                  • Jan 2014
                  • 1325

                  #9
                  Originally posted by EntropyControlSpecialist
                  Some parents are like this. But, some people are not. I just told a woman (alternate pick up) that she was late, her late payment was $x.xx, the child could not attend tomorrow unless it was paid, and I would let HER take that up with the child's parents. Then, I smiled. She looked horrified. They may think since THEY aren't responsible for the bill it doesn't really matter and we will be understanding, which is rude and untrue. The world today baffles me.

                  Good for you.
                  Oh, me too. I knew I would not get a response from the alternate when she came in and acted defensive right away. There is one person who'd better not ask me for child care :: She was late because she had to feed her dog
                  So I went right to the parents; it was care for their child, so the expense is their responsibility. They're a good family, so I figured they would take responsibility. That's why I gave this as a possible response to the problem.

                  Comment

                  • Crystal
                    Advanced Daycare.com Member
                    • Dec 2009
                    • 4002

                    #10
                    Originally posted by daycare
                    they were beyond embarrassed and apologetic. I won't see them until tomorrow, but they called, text and sent an email saying sorry.

                    It is not in their character to do something like that so I was not upset with them at all.

                    I still have not told them that I will no longer for the aunt to be an alternate pick up. I have never had to fire/term an alternate before. Guess there is a first for everything!!

                    My husband said she is 86, but I don't know what that means?? I looked it up and didn't find an answer.
                    :: 86'd is a term used when someone is kicked out and not allowed to return. Most commonly used when someone is kicked out of a bar.

                    Comment

                    • midaycare
                      Daycare.com Member
                      • Jan 2014
                      • 5658

                      #11
                      Originally posted by CoachingForQualityImprovement
                      :: 86'd is a term used when someone is kicked out and not allowed to return. Most commonly used when someone is kicked out of a bar.
                      Also used in a restaurant like, "We've 86'd the soup! No more soup tonight." Just slang for no more/not coming back.

                      Comment

                      • coolconfidentme
                        Daycare.com Member
                        • Oct 2012
                        • 1541

                        #12
                        I had an alternative pick up last week who came about 15 minutes past closing. DCH, who does closing, reminded of the fee. She replied, "I got stuck at work." He was quick to say, "I'm sure they are going to pay you for staying over like me." ::::::

                        Comment

                        • Mister Sir Husband
                          cook, cleaner, bug killer
                          • May 2013
                          • 306

                          #13
                          I would be very upset and fuming at being lied to .. but the 200 bucks in late fees she handed me would quickly calm me down. For that kind of money, she could lie to me every day and I'd prolly encourage it. 😊. I would have prolly told the aunt to get here when you can, no hurry, but bring me more cash if your late. 💲
                          Chief cook, bottle washer & spider killer...

                          Comment

                          • Laurel
                            Daycare.com Member
                            • Mar 2013
                            • 3218

                            #14
                            Originally posted by coolconfidentme
                            I had an alternative pick up last week who came about 15 minutes past closing. DCH, who does closing, reminded of the fee. She replied, "I got stuck at work." He was quick to say, "I'm sure they are going to pay you for staying over like me." ::::::
                            Great answer!

                            Comment

                            • Laurel
                              Daycare.com Member
                              • Mar 2013
                              • 3218

                              #15
                              Originally posted by Mister Sir Husband
                              I would be very upset and fuming at being lied to .. but the 200 bucks in late fees she handed me would quickly calm me down. For that kind of money, she could lie to me every day and I'd prolly encourage it. 😊. I would have prolly told the aunt to get here when you can, no hurry, but bring me more cash if your late. 💲
                              ::::::

                              Comment

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