Angry (Long, Sorry)

[My3cents]

I would be honest with her and say I feel she is not telling me the real reason she decided to leave and based on her answer I would decide whether to keep for the rest of the month or quit right away

So, I mentioned the other day that one of my favorite dcg's and baby are leaving in a month due to scheduling conflicts. Dcm was a mess- crying, saying how sorry she was, saying it isn't personal, she thinks the world of me, etc. She said it really just came down to scheduling.

As a side note , I have been giving this family a substantial discount for 2 years now since dcm gave me a sob story about student debt, have allowed for a rotating schedule for years, never charged them for vacations, and never charged to hold a spot for maternity leave (stupid, I know). I am also really good friends with the family (another mistake).

Well, as it so happens, one of my pt dcm's just emailed me saying they won't need Fridays anymore, and are switching days. This now frees up Friday for dcg and baby I mentioned above.

I called dcm to tell her that I now have room, all excited that I solved the problem for them! Dcm starts stuttering, making up all kinds of excuses, and saying that she wouldn't want me to save a spot when another family could come along, etc. So, I get the point that there must be more going on here than what she told me.

Dcm said the new center can take her kids one week from now, but she will keep her kids here a month as a courtesy. Honestly, I know I shouldn't take this personally, but I am now a little upset that she told me it was about scheduling, and it really isn't. So, I really just want to send them on their way now, and not wait the month. Wwyd?

I would want to know why she is leaving you after two years? I would want to know why she led you on to believe it was a scheduling conflict when in reality she was moving ship.

It is ok for parents to leave and go somewhere else, but when you have invested time and effort into these families a little explanation of why they are leaving you would be nice, in reality it is truly none of our business but its the nice thing to do. If issues are a reason, it gives us a chance to rectify the problems and work with the clients.

I think you should have just asked her what was going on and why she was making these choices, keeping yourself prepared that she might not want to tell you and if that is the case that is ok. After she explained more, then I would decide if I was going go along with it, or give her a two weeks notice. Unless she had something good I would prob go with the later of the two. A good idea is to never take on friends or family as clients. If you do make it clear from day one that you are a business and will not treat them any different then you do anyone else you do business with-

[Shell]

I would want to know why she is leaving you after two years? I would want to know why she led you on to believe it was a scheduling conflict when in reality she was moving ship.

It is ok for parents to leave and go somewhere else, but when you have invested time and effort into these families a little explanation of why they are leaving you would be nice, in reality it is truly none of our business but its the nice thing to do. If issues are a reason, it gives us a chance to rectify the problems and work with the clients.

I think you should have just asked her what was going on and why she was making these choices, keeping yourself prepared that she might not want to tell you and if that is the case that is ok. After she explained more, then I would decide if I was going go along with it, or give her a two weeks notice. Unless she had something good I would prob go with the later of the two. A good idea is to never take on friends or family as clients. If you do make it clear from day one that you are a business and will not treat them any different then you do anyone else you do business with-

Yeah, I am pretty upset that after two years that they are leaving. Baby came in today with a snotty nose and has had several bm 's (these kids are sick all the time). I just want to be done with this situation and move on. I'm just trying to decide when to end it since the daycare can take them asap. I'm not sure if I feel like waiting another week, but am trying to be professional.