What worked for me was to take the family that gives you the MOST trouble and give them a written warning/probation notice. Then hand ALL families a notice with reminders about your policies and a reminder that they MUST be followed and that you will be strict in enforcing them. Put the policies that are most important to you at the top of that list (payments etc).
If you want to change anything in your policies this is the right time to do it. Add changes to your policies along with this notice or write up a new notice and hand them both notices at the same time. Give them a 2 week deadline before the policies go into effect (or whatever it says in your policies).
Then watch that "trouble" family like a hawk and keep the others in check too. Charge and enforce penalty fees. If "trouble" family makes even one mistake give them notice of termination. Other families will notice a family is gone and may ask, just say that your policies weren't a good fit for their needs and if you want you can say that because of this you had to let them go but wish them well (all said with a cheerful smile). They'll get the hint ... don't follow the policies and you'll get booted.
They'll either shape up or continue to break policies. Keep enforcing them. Once one family is gone then figure out which other family is giving you the most trouble and do the same with them too.
I did this once when I was TIRED of clients thinking they could do whatever they wanted whenever they wanted. I let one family go and warned another family. I advertised and when I found a family that I wanted I told them that the opening would be available in 2 weeks and then I gave a trouble family a 2 week notice. One by one I cleaned house. I have great families now and don't let issues I think are big slide anymore. It's GREAT!.
If you want to change anything in your policies this is the right time to do it. Add changes to your policies along with this notice or write up a new notice and hand them both notices at the same time. Give them a 2 week deadline before the policies go into effect (or whatever it says in your policies).
Then watch that "trouble" family like a hawk and keep the others in check too. Charge and enforce penalty fees. If "trouble" family makes even one mistake give them notice of termination. Other families will notice a family is gone and may ask, just say that your policies weren't a good fit for their needs and if you want you can say that because of this you had to let them go but wish them well (all said with a cheerful smile). They'll get the hint ... don't follow the policies and you'll get booted.
They'll either shape up or continue to break policies. Keep enforcing them. Once one family is gone then figure out which other family is giving you the most trouble and do the same with them too.
I did this once when I was TIRED of clients thinking they could do whatever they wanted whenever they wanted. I let one family go and warned another family. I advertised and when I found a family that I wanted I told them that the opening would be available in 2 weeks and then I gave a trouble family a 2 week notice. One by one I cleaned house. I have great families now and don't let issues I think are big slide anymore. It's GREAT!.


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